STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

and I was advised that I was set to go. There’s a lot of stress and anxiety put on first timestudents, this run around doesn’t help.1841: I understand they are very busy but theu never answer the phones. The process ofreceiving financial aid is very long and I asked them if there is any other financial aid outthere for my situatuin and they said no.1845: Nothing.1849: OKAY THEY WERE REALLY RUDE IT SEEMED THAT THEY ARENT HAPPYTO WORK THERE WILL SOME OF THEM SEEM THAT WAY BUT SOME WEREREALLY HELPFUL AND NICE.THEY MADE ME GO BACK HOME LIKE SIXTIMES BECAUSE ONE DAY A PERSON SAID I NEED THIS AND I HAD IT BUTTHEN I DIDNT HAVE ANOTHER THING IAM LIKE WHY THE HELL DIDNTTHEY TELL ME THAT INSTEAD OF WAISTING SO MUCH GAS DRIVIVNGBACK AND FORTH.1856: First, you could make sure that everyone knows how to do their job. Second, you couldbe properly staffed. Third, you should make sure that everyone knows the most currentinfo. Fourth, you could have some kind of orientation so that people are aware ofeverything that is required. Fifth, you should staff your office with people who arewilling to work and get things done without having to contact over and over. Sixth, everystudent should be aware of all the opportunities financial aid can help with each yearsince paperwork is required each year.1859: Obtain KNOWLEDGEABLE staff that treat students as adults not just stupid students.1862: Hire a new manager1865: Nothing.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 184