STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

only for them to tell me they were not going to be able to see me and I would have tocome back the next day. I went to see advising on 2 other occasions Ybor + Brandon tofind out my progress toward my degree and what classes I needed to take and I was told Ineeded to check the advising guide found online then come back if I had any questions.There are not only negatives with the advising, I have to say that "Kelly" in the HCCBrandon Office listens to students and helps them far more than any other advisor I havespoke with over the years.576: Plase do not be personal. They treat certain students differently. For example, theirfamilier students. One time, when I went to Ybor advicer about transfer to USF, [a staffmember] tole me, he does not know anything about it, and I should just go to USF. Heeven did not print or looket up any my information. I wanted explain that I want to ask,but he seems really want me to leave, so I left.590: The one time I went in to speak to someone regarding what classes I should take towardmy degree just gave me a sheet of paper. This was again at the Dale Mabry class. Theydidn't take anytime to talk to me, just rushed me out of the office. I found moreinformation on the HCC website. I just happened to stumble on the document you canprint out online that shows you progress toward your degree, it would have been helpfulfor the advisor to tell me about this and actually sit down with me and talk to me. Theyaren't helpful at all and I'm not sure what they actually do. I haven't gone to advising onthe YBor campus, but the Dale Mabry campus was just a waste of my time and I actuallyfelt as I was bothering them by trying to get help.621: Get up to date on all the programs at that campus- not just the ones that are popular.648: their personalities, and thorough sheet that explains what you should be taking that isclear.651: other than have more people on at all times nothing692: I can only speak for the Ybor Campus.... Bringing in professionalism and CustomerService to the office will reduce the wait that the students have to experience.696: Hire one more advisor698: HIRING MORE STAFF AND MAKE SURE THEY ARE DOING THERE DOING.YOU HAVE SOME STAFF MEMBERS WALKING AROUND AND TAKING HAVEA WHOLE LIST OF STUDENT WAITING TO BE BEEN. BE MORE PROMPT ANDON YOUR JOB.707: be more available to their students. counselors should be helpful not rude and ignorant.709: n/a771: Evaluate the transcripts closely of transfer students. I was given preparatory courseswhen I had passing grades in college courses and met the Gordon Rule.776: well ms waters helped me out alot. the lines are so long to wait for the advisors.778: making it more efficient.780: remove student workers from area, all they do is play and talk about the party last night.805: relly nice hlep with your major834: The wait time is terribly long. Even for simple questions you have to come into theoffice, sign in and wait. It is impossible to reach anyone over the phone and staff does notreturn voicemail or email.839: Make sure all information is available on the HCC website. And not just available, butalso relevant, up to date, and correct. Require all students make appointments to seeadvisors, and maybe have more than 2 available at any given time. I previously attendedStudent Satisfaction Survey 2007 – Q15: Advising – Page 138