STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

83: Hire more staff and train student assistants.85: KNOW WHAT YOU NEED TO KNOW!! HELP THE STUDENTS...EVERY PERSONIN THAT OFFICE WAS RUDE AND INCONSIDERATE!!100: Again, the staff gives the impression that I was a "bother." They need help on humancommunication because most were unfriendly and jaded.105: Have bulitines posted throughout campus that show available HCC scholarships.106: Personally, everytime I step into the Financial Aid office, I feel drained with sorrow. It isa bad atmosphere; although the Financial Aid staff is helpful to their upmost abilities,The last two semesters I have been here, I haven't recieved my financial aid award letteruntil the end of the semester, when I have all of my paperwork turned in well ahead ofthe due date. I understand it takes 6-8 weeks for the paperwork to process, but whenthings are misplaced, and not done the right way at the Financial Aid office, that 6-8weeks turns into 12-16 weeks. The staff does do their best with providing the studentswith their services.124: Training in customer service. Having a live person actually answer the phone.Revamping of policy so that you dont have to wait 3 hours to drop off a student data formor loan application. Having all the campuses run their office in the same manner, policyand proceedure seem to vary from campus to campus and who you speak with.131: well-inform students142: More staffing to help because the student population is growing! Have someone toanswer phones so the staff doesn't hang up on the students. Have people in financial aidthat know what they are doing and don't misplace forms. Have people make sure thestudents do not leave without the correct forms to ensure they aren't visiting the financialaid three and four times before classes begin.146: Hire a whole new group of people. No one answers the phone, it takes forever to be seenunless you arrive first thing in the morning, and sometimes the information they give iswrong or partial (meaning yet another visit).147: I am just trying to get financial aid for spring and I have yet to actually hear from anyoneabout it, as to what the status or anything, I think if some kind of communication couldbe set up if they aren't able to return emails because of being busy, if I can know whetherthey received the report and whether or not it is being processed, and maybe give a ballpark time frame when funds are disbursed into the account. I understand they sendsomething when its done, but it feels like we have to be kept waiting and some kind ofreport even as an email would be helpful along the process so we know what ishappening.154: financial aid and the advising office are very good160: I lost funding from an HCC needs scholarship directly because of [a staff member’s]inattention to detail. [The staff member] refused to follow up with me or tell mewhy/how the funding was discontinued. TRAIN YOUR EMPLOYEES...HIREEMPLOYEES THAT GIVE A DAMN162: Allow more online services to eliminate the long waits in the financial aid office; offermore scholarships that are merit based and not just financial need.165: The check-in process is acceptable to control flow. However, the other woman at thefront desk does not have any new information and can hardly speak English. She did nothelp me and could not understand what I was asking. I had to come back another day andspeak with someone in the offices.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 163