STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

482: Once again the information given to students should be accurate. I made many trips to thefinancial aid office, because everytime I went there they told me I needed some otherpiece of paperwork, to give to them. They should give you a list of what exactly theyneed from students. So that working students don't have to spend so much time makingtrips to the campus.522: Have more staff available to cut back on the wait time to see a FA representative.525: nothing it fine550: Well if someone asks what needs to be done to get financial aid, list out everything. Don'texpect them to go to the website and find out for themselves. I am from out of state, andvisited once. I was told ALL I need to do was fill out FASFA. And then I spent an entiresummer trying to send in the paper work that I initially needed, and I kept getting toldthat it was lost.561: Again, no appointments??? I have waited in line for HOURS just to be told I needanother document or something else that I did not have with me at the time. They will notanswer any questions, they only tell you to have a seat and they will get to you. Iunderstand some questions require an advisor but many do not! The advisors do notanswer there phones or return voicmails left for them not even the director (Ybor orDavis Island). The advisors do not listen to what I have to say they need this, this, andthat... thats all they know.588: Financial services at Ybor is chaos, I am sorry to say. My file was lost for months, and Imade several visits to FA until my issues were resolved. But last week I returned forSpring/Summer information, it went rather well.590: They seem very understaffed. They are always too busy, you can never get anyone on thephone. It's impossible to get an appointment. And to turn in paperwork you have to makean appointment at the Dale Mabry Campus. None of the above statements reflect theYbor campus. Which was very helpful. It is only normal that I expect to wait a little toget helped as I know there are many students, but you have to wait in huge lines just toget a quick question answered at Dale Mabry. They even have a sign up that states "Thereare no quick questions". They're never helpful, much less nice. They all seem miserableas if they all hate their jobs and their customer service reflects these feelings.692: Hire more reps like Ms. Ceasar, those that care about the welfare of the students andstrives to help them excel.698: HIRING MORE PEOPLE. NOT ENOUGH PEOPLE AND EXPLAIN THE SERVICESAND WHAT AND WHY CERTAIN ACTIONS ARE TAKING PLACE.709: nothing747: They never answer the phones776: O my now that is a novel to write, first they need to put more professional people in theoffice and there need to be 5 FA staff at all time carlos is being worked to hard, and alsothey loose things too much. also get better organized.and all campus need to be on aoneacore and my goodness please have somebody to picked up the phone.778: it's take a really long time to get help.. other than that the services are good... but it takesa long time to get help.784: I found the staff to be disrespectful and disorganized. They treated me as if I wasn'tintelligent to follow instructions, when I was constantly being given different directivesby each new member of staff I dealt with. I was applying for my first loan. The staff wasStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 190