STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

640: nothing657: friendlyer personel677: Very unhelpful, and rushed. Had to find own financial aid. also, during registration officis very busy. maybe being able to submit applications or paperwork by fax/e-mail.678: They asked if i could have my papers in at a certain time which i gave it earlier thanrequested. But they took forever because they forgot to submitt it then they put the wronginformation and got me mixed up with another student. No one ever called me back wheni called and tried helping resolve the problem. I felt like i was a bother.694: well i had a really bad experience with financial aid because they said that all of mypaper work was turned in then whne i went to start class they needed somethig else andinstead of them contacting me when i turned my paper in 4mths in advance they didnt sayanything i had to come and see what the problem was and thats not right when i did askthem was everything turned in then when i emailed different people from the f.a office noone returned my emails or any of that and because its not their money i dont think theycare. i wish that they would get their operations together cause they are starting to pissme off im thinking about not coming back to hcc and just go somewhere else701: They need more financial aid advisors and extended hours.710: Let you sign up a week ahead a time for an appointment711: More friendly staff. I'm sure they are overwhelmed, but I just felt like I bothered themwhen I asked questions, and the wait time is ridiculous.712: they have to tell you all you need to get the F.A and not the every time you show up theyhave a ew issue723: Nothing the Financial Aid Services are fine.731: I think the process need to be a little bit faster.732: The wait time in this office is very long too.735: They could not be so rude and short with people who are just looking for a little help witha smile!736: The wait is too long and appointment cards get distributed very quickly. It's unfair. Thepeople there are also rude.744: They need more staff because you end up having to wait all day to speack to someone749: faster754: the financial aid services is good, but they can improve by been a little more nice with thepeople.762: They could improve with the response time to applications and messages left at thefinancial aid office.764: pay more attention to inviduals needs and helpful in figuring out individuals financialstatus and less rude towards students they are there to assist us and get paid either wayand should be more helpful766: The financial Aid office is ridicules. The lines are unnecessarily long and the people arerude. Countless, times I went to the office after receiving papers from the office to comein with additional paper and to fill out additional forms. I waited in line for hours andonly to be told by the financial staff to fill out the addition form and bring them back andthat only took 20 second at most. When I brought the forms back I found out I did notqualify. The person could have looked at my tax papers or asked me how much I made.One staff number even laugh and told me the only way I would qualify for financial Aidis if I had three kids and I wasted my time. I have not been back since.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 171