STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

463: Have more knowledgeable staff. Most of the time its just students in the office answeringyour questions, and they do not seem to really know that much. Most of the time theylook at you like they have no clue what you are talking about.495: THE WAIT IS HORRIBLE. THE STAFF WON'T TELL YOU ALL OF THENECESSARY INFORMATION, ONLY BITS AN PIECES, SO YOU HAVE TORETURN 5 OR 6 TIMES. YET ANOTHER WASTE OF TIME.497: I believe the people who work in the Financial Aid are very good at what they do. In thebeginning of the semesters they could maybe use some more assistance to get through themultitudes of people availing their services, but other than that I think they do a great job.508: Give accurate information. One counselor gave a disbursement date and once the datepassed, I saw another counselor at the same campus and was given an entirely differentdate-which was 4 weeks later.519: what couldn't they do539: I have not had enough interaction with financial aid to answer543: Identify sources of Financial Aid. Such as Grants, Scholarships, etc.553: Hire more people. I asked to speak to someone privately, ignored and she insisted I lether help me.563: give students more information about aid available to them584: Where do I begin? The date is now November 12. I FINALLY just recieved my financialaid refund three days ago, a month before the semester is over!!! I have been given the"run around" from your financial aid staff more times than I can even count. I wasapproved for my private loan in JULY. The financial aid office was terrible atcommunicating with me on what was going on with my loan. I was never sent any lettersfrom them explaining the processing of my loan or what was to happen next. I wasvirtually clueless throughout the entire process. They even lost the information that wassent to them from the financial company twice. A hold was placed on my account forsomething that was their fault and not mine, which almost jeapardized my ability towithdrawl from some classes. I am overall very displeased with HCC's Financial Aidservices.600: wait time.602: Have the scholarship board not only in the advising office but in the FA servece office637: They are doing their job.638: I want not familiar with finacial aid and had to do the research myself. At the time I wentthere (over a year ago) they told me that I needed to go online and apply through FAFSA(??). I have a password, but am not sure exactly what I should be doing with it.645: Return calls promptly! It takes sometimes days to get through to anyone. I usually have toleave a message and wait for a returned phone call.658: Hire a more helpful receptionist for the Dale Mabry Campus and perhaps replace everyother counselor.665: I haven't used the Financial Aid service but once. It was pretty helpful and informative726: front desk needs to put more attention on people waiting instead of just sitting hiding746: I only spoke to a front desk girl, and she was nice. The other desk person had a badattitude and the staff inside offices that I could see looked miserable. Also, not lockingthe door prior to 7pm would help, especially when they send you out to correctinformation with Admissions and you come back to a locked door 15 minutes before7pm......Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 157