STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1428: Hire more staff. Wait time is ridiculous, even during times where registration isclosed.Some of the counselors are rude.1458: Nothing everything were just great.1471: Congratulations for your excellent work, in special to Mrs. Johns Charlotte (very helpfulperson!) Mr. Carlos Santana (Ybor City Financial Aid)1503: By having better trained staff1510: get more manpower. Too many students, too little one on one time, no privacy.1525: decrease the wait time1530: it is perfect1538: on a case by case basis, inform students that may be elgible for addtnl school fundedfinancial aid1581: More staff, more communication, better attitude of reps1587: There is one lady who is always being smart and mean. She is very rude and she needscustomer service training. I feel that more professional and courteous staff need to be putin place.1598: answer the phone1620: decrease amount of time students have to wait to recieve help. Also hire more help attimes it seems like their is only one or two staff to assist students; while more thanseveral students are waiting to be seen!1621: eliminate waiting times or shorten waiting times.1646: i dont really get this part?1724: Have more people in the office to help and have the forms on-line available when needed.Don't make us wait a month until the form is available on line!1757: GET A NEW STAFF except for Ms. Cesear1787: Show me the way to get other financial help.1833: Ybor Campus people are unfriendly and treat students really bad. When I go to there, Ifeel like I am soooo poor and have to beg them to help. However, students workers are allnice and helpful at Finacila Aid Office at Ybor.1836: The wait is a nightmare.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 193