STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

955: promote communication with in the advising staff on new policies and procedures so thatthey don't misinform students such as myself963: Be more knowledgeable about transfer students with Art interests. They were cluelessand did not alert me to requirements I needed to get accepted to the BFA program atUSF. Although I have enought credits to graduate, I still have to take more classes foranother year and they should have alerted me to the requirements. Don't you want to earnmore revenue from those classes? Or would you rather send me to USF to take those "fillin" requirements? I think this is poor customer service on the advisors part.974: Get at least one additional counselor982: Be confident with the answers they are giving and be correct about them.988: The service is good but because there is little staff the wait is long1008: no answer1047: Find a way to speed up the process. I waited for 1.5 hours the other day & I wasn't evenseen. They should make appointments even though it is enrollment time. That's bull that Ican't make an appointment with an adviser when it isn't even in regards to enrolling.1051: again, feel staff is short in advising personnel. Leaves them pressed for time whichtransfers onto the meeting and information given.1085: Be nicer!!!1092: Be aware of ALL the necessary classes for each specific major, instead of gettinghalfway done and finding out you need to take another class.1105: give them a raise1108: Have more advisors avaiable for students to utilize1124: give you an answer ,for some reason they always have another number you should callthen you call that number just to get a new one .1129: sometimes the waits can be very long maybe if they had a emailing system where theycan answer non complicated questions via email1145: Just keep making the services available. From what I have seen, I think the problemsencountered in this department is when the students come in who have not a clue to whatto do, let alone understanding the advising that's relayed to them and not to mention theprocrastinators. The Advising at the DM campus I know for sure does there best to assiststudents.1235: just make sure students are informed properly so that they do not take classes that theydon't need1242: More availability to meet with an advisor. It takes such a long time now, and when yourturn comes, they spend one minute printing out the degree requirements. I felt bad askingadvice on a course plan.1262: some should be a little friendly1269: More Advisers during the busy season, like during the 1st 2 weeks of school.1270: maybe a number system to elimate the calling of names and the sign in sheet1274: I recieved great advising probably about my third year at HCC and that came from theYbor campus. When meeting advisors at the Dale Mabry campus they were not interestedin what I needed the advising staff there just hands off a sheet of paper to what they feltfit my degree requirements and sent me on my way. The best advisor I had opportunity tomeet was Ms. Janice Jeffers-Long and I would recommend her to any and every personthat seems to need advising assistance.Student Satisfaction Survey 2007 – Q15: Advising – Page 140