STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1106: No one I have talked to anywhere in the student service building has been helpful. Theyact like it is a huge bother to help you. Limited information is given. When I askedquestions they would send me to someone else. It is a nightmare to doing anything in thatbuilding. Every person I have talked to about this issue has told me the same thing. It iswell known around the community that the HCC dale mabry campus administrationsoffice is terrible. The staff needs be informed and have a diffrent attitude. Remember if itwas'nt for the students, no one would get a paycheck there.1115: Have people who are in charge of the program (i.e. nursing) respond to your e-mailswhen students request information.1117: need more people to work.1120: Nothing1134: .1137: have more staff available1138: The Admissions Office is very helpful whenever I needed any infomation1139: Improve the website to be more user friendly, allowing more access to informationregarding admissions as well as allowing the application to be submitted electronically.1142: Have more hours open to students, be able to make apointments, have bettercommunication between departments, and be more friendly to the students. Most peopleask for help only after they have exhausted all other avenues and the admissions officeshould respect the students.1144: The advising section. Hours are 830 or 9, not sure which one but I was there right when itopened and still had to wait 45 minutes. I had to return anyways because my class startedbefore anyone saw me and I was the first one there. That was a little frustrating.1146: have more windows open at the admissions office for questions and to be able topay...some of those girls at the windows where you pay are always on their cell phonesand are abrupt as if you are doing them a favor....they act like real government typepeople same attitude....1150: more people working at the busier hours of the day.1153: More advisors.1156: LITTLE FASTER1157: a more knowledgeable staff1158: Shorter wait times to see Financial Aid advisors.1164: Answer the phones so appointments can be made. I live in Spring Hill and every time Ineeded information I had to make a trip to the school.1167: Can't think of anything.1169: higher more workers in the admissions department.1173: To be knowledgeable.1175: I had to try to apply for admission serveral times. The first time i went by they told me ineeded certain documents so i aqcured those documents but when i returned i was told ineeded additional documents. The same scenario occured twice before i could registersuccesfully.1178: The whole process was overly complicated by unhelpful and/or untrained staff. With longlines to speak to someone every time I had to return (usually because of information notgiven to me on a previous visit). A friendly helpful well trained team in the admissionsoffice is essential. If there was an alternative college for the course I am taking, then Iwould have certainly gone there instead. I have spoken to others on my course whoStudent Satisfaction Survey 2007 – Q3: Admissions – Page 29