STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1604: nothing, they are very helpfuland patient which is crucial when it comes to finacial aidfor college1610: the people in the financial aid office were extremely helpful.1612: they always had answers for the questions that i asked they are perfect1618: Not enough qualified people who could answer questions. Also they wouldn't take youback to a private office unless you asked otherwise they would just ask you what youneed help with at the front desk. I felt it was very unprofessional and should be spoken toin privacy when dealing with any financial issue, you should not have to ask to speakprivately over financial issues it should be automatic.1622: All they want is to push me to get a loan... No thanks1647: nothing1648: better access when calling1662: nothing they are very knowledgable1682: The employees helping don't seem very helpful, and don't seem like they want to help1727: The wait time in the lobby.1742: They were not very clear on the status of my financial aid. I had to keep going to theoffice for more information.1745: It would be nice if when you are calling for follow-up that the staff not act like it is aninconvinience for them. They seem very bothered when you want to find out any type ofstatus and it almost feels as if instead of taking the time and looking into you account,they give you generic answers and ask you to call back. Again it would be nice to feellike they are acutally interested in helping you.1775: They have lost my folder and i had to refill papers out! It's very disorganized!1812: I have never actually meet with one of the people in the office its seems like the people atthe front desk do everything in there power so I cant meet with a finanical aid person inthe office they always try and answer mt questions themself which is good but sometimesI would rather meet with a person myself1814: Not very helpful.They don't try to help you how to receive aid they just try to send youaway so they have the next person waiting for hours in the office..1830: when a person wants to apply for a scholarship/loan/grant you could have a packetavailable with a checklist online or send to the student. One thing that upset me was I wastold that my transcripts were lost and I needed to get them again. I was not told that I hadto send them to the financial aid office not open. Now i have to start all over again, apain. If a person would have given me correct information less time would have beenwasted.1831: We have staff members,secretarial that are giving the wrong information. They needmore inservices or training. You need more days of appointment times and keep walk inson those same days. It is horrible to know especially for working adults to walk in aftertaking a scheduled work day off and being told the financial aid office is takingappointments only.1832: the "helpers" at the front desk give wrong information, they try to "answer" yourquestions and move you along instead of allowing you to wait for a real financial aidworker. both times i went i got wrong info that caused me to pay money back to theschool.1843: nothing but just remind former student of what else need to be done financial orimportant dates that we need to know.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 161