STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

511: answer the phone.518: Well when I registered and I handed in everything I was supposed to, the admissionoffice check off that I had everything. It has been a year and HCC will not let me registerfor classes because they are saying they never received my high school transcript when Ihanded it in a while ago.520: make the windows more private, everyone behind can hear what's being said537: Somehow, make the wait in lines shorter.538: sometime I don't know anything about something , example : I have financial aid , butnow I not receipt anything yet.So when I came to office , they just told me "wait". Iwaited long time ... Whenever I came there , I didn't have anymore .If they can send meemail ,and tell me about that I think it better. I don't confuse , everybody do good job ...But, I can't do anything if they don't tell me what do I need.Thanks!540: Better phone contact with Financial Aid.541: I found it incredibly difficult to apply and register at HCC. I had to come back a total offour times before admissions would accept my application. Every time I thought I wasfinished, someone would tell me there's something else I'm missing. I feel had I beendealing with knowledgeable people, I would not have had to stand in that seriously longline four times. I also feel it's important to employ a staff that is more knowledgeableand helpful in regards to scholarships and grants. I made an attempt to gather moreinformation. I waited 2 hours to see an academic adviser and she could only answer 1 outof my 3 questions. She sent me to the counseling department to gather more informationon other grants and scholarships besides the pell grant. When I went into counseling,they sent me outside to a billboard, that's hardly aiding students in my opinion.542: The staff should be friendlier. When I have to physically go to the campus to acquire anyinformation the staff is usually rude, making me not want to go to the campus and dealwith attitudes.544: Actually answer the phones.548: more lines when you withdraw549: Hire employees with people skills. Ever person in your office is rude and unhelpful.551: I believe they could take more time to explain what is needed, especially to people with alanguage barrier. Because it is common sense to them it does not mean it is commonsense to others552: It worked fine for me557: Please provide other alternatives or ways to receive information without standing in lineonly to be told after an hour or more that you need to stand in another line. Perhapshaving a faculty member asking those in line what they are trying to accomplish and thenre-directing the individual earlier in the process.562: HAve a staff available to answer the phones and not keep you on hold for more that aprolonged period of time. More than 1 min is too much. I understand that the phones getcongested during registration time but someone should always be available even to takesome info and call u back. Most of us use our cells to call.569: The admission process could improve by having the staff, helping the students, knowwhat they are doing. It is very frustrating when you are sent to five different places just tobe sent back to the first place you were. It is already a hassle and nerve-wrecking time tostart college, so it is only fair that the adminstration would offer us the guidance and carethat is expected of a college community.Student Satisfaction Survey 2007 – Q3: Admissions – Page 21