STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

287: Some of the staff need to be more attentive when assisting students who may be applyingfor finacial aid for the first time. I think this would help the process go much smootherand also allow students to recieve finacial aid before classes start.294: better know about bright futures. i was told i could get a deferment of payment on thephone until my bright futures went through and when i called to get one, i was told ineeded to come in. they need to make sure they are telling everyone the sameinformation.296: Explain mopre in depth about the requirements for certain financial aid299: needs more staff with better attitudes..310: The staff doesn't help you and their rude about it in the process. Financial aid specifically(Dale Mabry Campus) doesn't give you any insight or help when going through theapplication process. It took me SEVERAL months to get my loan processed becausethey had entered something incorrectly into the system. When I initially had questionsabout the FAFSA stuff they wouldn't even answer me until they got the electronic copyof the information EVEN though I had a printed copy with me and just needed somebasic guidance. The biggest lose for your financial aid group is the wait, you are severelyunderstaffed and lack appropriate space for handling the students efficiently or havingthem wait. Please feel free to contact me, [student’s name and student number listed]. Iam a returning student after several years of being gone.319: I know the front counter people are busy, especially just before the semester starts. On anumber of occasions I have witnessed rude behavior towards other students andexperienced being treated rudely myself. There is NO reason for it. Each advisor I haveencountered in the individual office behind the counter has been wonderful! I've beenattending classes at HCC for several years.330: the financial aid office is very unorganinzed. every semester i have attended hcc, theyhave made a mistake with my financial aid. i have had to make several visits tocampuses, send several emails, and make several phone calls to try and rectify themistakes they have made. the staff in the financial aid office is very unprofessional andat times i would say they are rude. i have taken it upon myself to find other means offinancial aid for school.336: THIS IS THE WORST DEPARTMENT AT HCC. THEY NEVER ANSWER PHONECALLS, THEY DONT DO WHAT IS NEED TO ACTUALLY HELP STUDENTSAND I FEEL LIKE IM BEING CHEATED FOR MY MONEY. I APPLIED FORFINANCIAL AID BECAUSE I DONT HAVE THE MONEY FOR SCHOOL AND MYPARENTS CANT AFFORD TO PAY FOR MY CLASSES, BUT HCC FINANICALAID DEPARTMENT ARE ALWYAS MESSING UP MY PAPERS. ESPECIALLY ATTHE DALE MABRY CAMPUS. [A staff member] IS HORRIBLE. SHE NEVERKNOWS WHAT SHES TALKING ABOUT AND SHE IS ALWAYS GIVING OUTTHE WORNG INFORMATION. I HATE HAVNG TO GO THROUGH THEPROCCESS OF HAVING TO APPLY AND REGISTER FOR CLASSES BECAUSETHE FINANCIAL AID DEPARTMENT STRESSES ME OUT AND I FEEL LIKE MYFINANCIAL ISSUES NEVER GETS RESOLVED! THIS DEPARTMENT NEEDSMAJOR HELP!342: Answer their phones and not let them just ring. When a person goes in that actually ownssomething(such as a house), they need to look at that person as one that may also needStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 166