STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

59: It shold have more personnel available during peak admission dates to reduce the amounttime waiting standing in line, or it can have more people in the information desk toanswer fast questions so students don't have to wait hours in line for a question that canbe answer in one minute. The information person can also check every student to makesure that they have all the documents they need and that they have their documentscompletely fill out, to reduce the amount of time that others have to wait while they fillout their documents at the windows. This can also reduce the number of times thatstudents have to comeback because they are missing documents. A friendly suggestion,Thanks...61: n/a67: Be more kind and sincere to the students. Most students understand that their job is hardespecially at the begining of the semester, but they to must understand thats what they arepaid to do and not be a bitch about it!69: My response to this would be disagree if it were not for one Finanacial Aid Officer Ms.Banks who was helpful. The Financial Aid office to busy to give the information thestudents need. This plethora of students at enrollment time with so many questions,makes it too hard on the financial aid office, the system could be improved byacknowledging the students and giving them an estimated wait time. You are made tofeel ignorant when you ask too many questions by the staff in there and as if you arewasting their time71: was easy enough for me72: You can NOT get through to a person. The voice mailboxes are constantly full. I havebeen a student of HCC for the last 3 years, I am also employed as a full time officemanager. If I ran my office the way HCC runs the admissions office, I would not have ajob. There have been numerous occasions that I have tried to reach someone by phone toassist me with a question that I was unable to answer via the website or other means.There has NEVER been I time when this was possible. I would also like to make itknown that I do not try to reach anyone during "peak call periods" like enrollment/dropdates.73: the lines are very long75: Ok as is83: Hire more knowledgeable staff, and Student assistants should be trained morethoroughly.85: THEY ARE TERRIBLE AT BEING AVAILABLE, RUDE AND ARE EXTREMELYNOT HELPFUL! I went to school here for two years, and graduated this summer andmoved on to a 4 year school, and I am STILL having more problems with HCC thanUNF!! It is ridiculous! They NEED to get their act together!!!!88: The academic advisors are terrible. When you get to their offices they are in a hurry tofinish with you that you feel uncomfortable and wondering if the information theyprovide you is correct.91: They should not do nothing because its fine how it is.93: get more people who are polite to help students with any questions.94: The onl thing that Hcc might be able to improve on is the staff available to answerquestions via the phone because sometime your on hold a really long time or you don'teven get a person and have to leave a voicemail. Other than that I think HCC has done afantastic job; I've always been satisfied!Student Satisfaction Survey 2007 – Q3: Admissions – Page 15