STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

Q68: WHAT COULD HCC DO TO IMPROVE ITS REGISTRATION PROCESS?CAMPUS = BRANDON20: No opinion.31: My computer has a problem registering for classes because the security certificate onHawkNet has expired or something32: nothing it is easy63: Create a program that keeps tabs of what requirements students still need to graduate.When they log onto web net advisor, it will tell them which areas have yet to be satisfiedaccording to Gordon Rule and Gen Ed.84: Not allow the HCC website to kick us off in the middle of selecting and registering forclasses90: have more people to help so lines are not so long103: allow students to register at campus which when i tried they told me i could not. But whatif students do not have a computer?125: on campus you cant really change anything because the line are going to be long eitherway. i like it being online.135: On campus, the registration process would not be so bad if the wait time was not so long.I was once in the office for 3 hours waiting.180: NO194: Hcc could improve its registration process by having more than three employeesavaliable during registration time before school starts.197: Nothing really.204: I feel allthough the different offfices one needs to vist are located very close to each otherthey act as though they are miles apart. and each office gives diffetrent or all togetherunclear info. i have attended 5 other schools in my life and this admissions andregistration was by far the worst, as stated I had to involve the dean to register for oneclass, and the fin aid is terrible. I will say that so far my dealings with fin aid for the nextsemester( spring) seem to be a bit smoother however all i did was turn in paper work(same stuff for the 2nd time).227: Too long a process! Financial aid rules are not realistic to a person in my status.244: I do all registration online, so I have no complaints about registration267: Hawknet locks up on the user at different points during registration. This is most likelydue to an excess load on the server because it's too weak to handle so many transactionsat once. I suggest revamping the server, or creating a new one. For classes with limitedcapacity, it decreases the likelihood of the student being able to have a spot in that class.Especially before summer and winter breaks.271: get more servers so students are not kicked off and can actually get logged on278: HCC can improve its registration process by having nicer staff at the front desk, and theytry to act like they want to help a person rather then looking like they hate their job andthe students. Then a person can feel satisfied with the service and ask for their help again.284: n/a308: i usually do not have problems with registering online but for my speing semester I am.It is agitating.315: fine as is320: i register on line w/ no problemStudent Satisfaction Survey 2007 – Q68: Registration – Page 382