STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

965: HCC could have more advisors available to help new students who are very unfamiliarwith campus procedures.967: They should be familiar with ALL courses offered at each campus. I was given wronginfo concerning the nursing program but have since had help with Ms Flores who hasfixed the problem.968: I've been to advising a few times. Both times I felt very rushed. Kinda like ... well this iswhat you came to see me for so lets just talk about that. I don't think the advisor's realizethat sometimes we don't know what questions we should be asking so they should offermore advice than just what we are asking for.970: I have been told you can't see the same advisor each time. I would change this and alsohave advising based on our program of study.973: allow students to see advisors without a hassle984: None985: [A staff member] acts like she is just doing her time untilshe retires. She doesn't act likeshe likes her job or wants to help anyone. I ad to almost pry help out of her. Theyounger woman is very enthusiastic and acts like she wants to help.993: Its chaotic. Just to see an advisor you have to stand in a line for thirty mins with othersthat are there for a omnious amount of reasons. Then when you finally tell the person atthe desk you need to see an advisor they send you to the room next door to sit for over anhour before being seen by an advisor. During that whole process there is someone at thedesk inside the room you wait and they don't do anything when they could be signingpeople up to see an advisor. Kinda like a receptionist but that's too easy right?998: It is unacceptable to wait longer than 30 minutes to speak to an advisor, when there areadvisors hanging out in the copy room talking about their weekend. It is alsounacceptable that you have to have a reason to see an advisor, you cannot just say thatyou want to see one. The ladies at the front desk are trying to screen out anyone whocomes along. I do not like to speak to them, because when you call you get a differentanswer than what they give, and if you can get back to an advisor, you get yet anotheranswer.1007: time frame for waits when I think its a simple question1010: Get more advisors....the waiting time is ridiculous, I have yet to have time to see one1040: Not just pulling out student's transcript whenever a student goes in there but help themplan out their courses properly!!1057: One [staff member] at the front desk is rude, she should be more friendly with thestudents.1063: care more about the needs of the students than their job specifications.1066: i've tried to see an adviser, but time has always been an isue.1067: Kathy Williams was more than helpful, she was awesome. Please pass this along to her.Thank you.1074: provide accurate and thorough information promptly1078: take less time1079: Have people who know what they are doing and are very knowledgeable in every aspect1080: Advisor's need to listen to the questions a student is asking, then answer the question.They (especially at Brandon) tend to dance around the question and then they neveranswer it with any information that is helpful. Advisor's need to be available M-F from atleast 7 am to 5 pm. They signed up for the job but they do not seem to want to beStudent Satisfaction Survey 2007 – Q15: Advising – Page 104