STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

CAMPUS = MacDILL CENTER183: Earlier and later hours214: Ensure that transcripts are credited to the student as they are recieved.246: There should be more understanding on processes for military students.401: streamline the FASFA audit and NOT threaten to drop my classes. I am still waiting formy Pell Grants and someone to actually reply to emails or answer phone calls when weneed help with class schedules, payments and federal aid. This part has been stressfuland disappointing. Anyone know when the Fiancial Aid department will get this donefor me?????417: Most of my classes are at MacDill AFB, this is a very good program for students wholike the accelerated format. What happened to all of the staff, most of the time there areno advisors available.469: They can put my transcripts in since I have brought them from USF 4 times, they couldbe nice and answer questions instead of being rude.473: I am new to college and have been given a run around with everything from financial aidto registering and dropping classes, I was registered for classes and because financial aidoffice in Brandon didnt read the "other screen" I went to the office to find out I didnthave all the papers needed so a wasted trip after I called that morning to make sure Iwould have all that was needed, after that I went to drop the classes I signed up forbecause the financial aide would not come intime and now almost a month later Im stillshowing signed up for classes that I was supposed to have dropped at the BrandonInformation desk. VERY UNHELPFUL people I have ran into with this process.969: everthing ok i think1060: The staff is sometimes very rude and short with people they make students do unnessarryrunning around when they often have the information, it almost seems they are very lazyat times1154: Online Application1430: be more efficent at getting tasks accomplished in a timely manner. when i registered forclasses i sat for two hours before i got to speak with an adviser that was really uncalledfor. And al;so get more people who know what they are doing because i got sent to wayto many people who never gave me an answer to the same question.1480: be more available to students1619: hire employees who enjoy doing thier job and veiw students as customers to a buisnessand not just "children"Student Satisfaction Survey 2007 – Q3: Admissions – Page 51