STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

944: With the spectrum of students that attend HCC, many of them require financial aid.Armed with this knowledge, it is amazing that the Financial Aid office is so understaffedand under spaced. I have had waits of up to 2 hours just to see someone about turning in aform....longer waits for advice and processing. I have also encountered rude individualsin the office and staffers who have the time to talk on their cell phones, but not time todeal with the 30 people waiting to be helped. I am completely dissatisfied with HCC'sfinancial aid office.948: Have programs for people who fall through the cracks of finanical aide. To rich forfinancial aide but to poor to afford school.952: Because I work for customer service I can tell when an employee is in a position wherehe/she has no power or ability to give the customer the info that he/she needs. I have seenthat happen in the Financial Aid office a lot, not just with me but with other students thathave had problems. Although it seemed that the employees were able to help, I havenoticed that there are certain situations that come up a lot where the employee has nopower/ability to help the student. That, I believe is in part due to that many things aretaken care of by other departments in other offices, probably in other cities. I understandthat I may seem vague in what I'm trying to get at, but the main point is that more thingsshould be able to be processed right there on-site rather than depending on some otherplace. This should give the employee more power and more answers to give thestudent/customer the info that they need.954: hcc needs nicer people in general because they are rude in the financial aid office and alotof times i hat to go down there because you have to wait forever and a day to seesomeone and sometimes they don't help you out all that much becasue they lose your filesand you have to start it all over again or re-sign papers.some of them are selfish and don'tput students first, but themselves and that's wrong.959: The whole financial aid office has an attitude about helping. It is very difficult to getanyone to offer any information other than what is specifically asked. My HCCexperience has been really great with the exception of the FA office.964: More knowledgable staff, better system all together.I think that other schools haveimplemented a fiancial aid system that allows students to access their money through anaccount with a id card, so the student can get books, supplies, and classes with no trouble.977: I can understand why the Fin. Aid office says no quick questions, but that rule isdiscouraging the students from the start. They should have a quick questions area andhave trained people that can beale to idenitfiy the wheater or not they are qucik questionsand ask to the student to sit and wait if it requires longer assiatanct. They do not have aproblem with rushing students and making them sit.979: everytime i have stepped foot in that office i have recieved the same response did you fillout your fafsa, yes well if you got anything it would be on there so too bad983: Better Training and response time.986: Have people available to answer the phones, so the students don't have to wait an hourjust to ask a simple question!987: Everytime I go in there, I have a hard time understanding them. More native englishspeaking people would be helpful.992: have a quick question line so students dont have to wait 1-2hrs just for one simplequestionStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 174