STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

767: Stream-line the process to include more online admissions procedures; the lines inStudent Services are way too long768: A coordinated effort between HCC and USF for transferring of credits.773: Provide the staff with customer service training. At times the staff appears to be unhappyand wanting to only provide "basic" answers instead of complete ones.774: please provide correct information and do not say "I don't know" - that is the answer Ihad for my questions.779: Try to work better with the students. If you can not help with a problem, please getsomeone else who can.788: Be slightly more punctual. There were a few delays when I was registering.793: Different personnel give different answers. Should all be on the same page. BUT thatinfo needs to come from department heads.....who should know what is going on in theirdepartments. I am not convinced they know.795: try to speed up the process a little bit.797: update the computer system. web page does not work well for registration of classes.804: have a better system to enter the information in without complications808: Help students make the process easier. I felt as though through the whole process I wasone step behind.809: I think they should be more precise in what a student needs to enroll the first visit ratherthen having student return several times to fix things that could have been changed if theyknew what they were supposed to be bringing or what they needed to do to get enrolled.810: The commucation between campuses because one place will say on thing and anohterwill say something else.813: Nothing815: It is working okay at the present time. I need to be sure and plan my time in order toregister in a timely manner. When this happens everthing goes smoothly.817: -Open more windows on the tuition fee line. -Financial aid takes at least 3 hours forassistance. -Too much money spent on BS unneccessary electronics and a few otheraccessories causing more $$$ for each credit.820: Find some sort of system to make the wait shorter to see someone.824: During enrollment/registration time all the windows should be open to reduce the longwaits.826: Have more staff available to assist in making it a more seamless process.829: nothing832: Sometimes it is difficult to contact someone via phone.837: quicker and more friendlier840: Well other than the long lines to wait to see an advisor and finacial aid theres nothing elseelse, HCC is always nice and respectful.841: Sometimes the line is very long and/or slow845: they can give more information out for students that have bright futures846: have more than one person running the desk851: have the financial aid office run better with better customer service. And more organizedoverall for admissions it took an extremely long time to get all my paper work throughand was very unorganized. The financial aid offics also lost my moms tax returns alongwith some other important documents.857: no comment To many to listStudent Satisfaction Survey 2007 – Q3: Admissions – Page 25