STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

they should be able to help students so that we are not making several trips and having towait in those long lines.275: listen to what an international student and his concerns. be more punctual.291: Speed up wait time.293: more knowledgable and not so quick to pass the buck to other departments301: Provide for more online applications and forms to be available. Some times you have towait several hours just to submit papper work. I had to go several times this year andkeep following up on my student loan. They should have a way to communicate with thestudents by e-mail so time is not waisted by little detailes. They should tell you what youlack, what to provide them and when you will get your money.317: The only thing that I was told was , I make to much money and there is not assitance forme, which I later found out was incorrect and found a scholarship on my own that ispaying for my schooling and books.325: Have more advisors available.343: Be friendly period. The lady I saw both years in a row at the financial aid office was sorude. It made me not want to go back, and also tell people not to go there for helpbecause of her attitude.354: I would like more information on finacial aide other than FASFA because I do notqualify for it467: Very unorganized..... can't seem to keep up with paperwork at all.484: I WAS NEVER GIVE ANY INFO ABOUT PROGRAMS THAT I MAY QUALIFY ASA SINGLE PARENT PAING CHILD SUPPORT WITH NO HELP FOR TUITION489: nothing those ladies are awesome!!!!!!!!517: they never went over or tried to see if i could get any scholarships, and again they neveranswer phone calls or e-mails527: need more staff during peak times. when you can only see someone on a first-come firstservedbasis...the wait has been between 4-6 hours, maybe even more. This makes theschool seem disorganized, "small" and unable meet the needs of the students.567: Fire [a staff member] immediately. It took me a year to process my financial aid withher. I was misled as to how much financial aid i would be entitled to. which furthermorecaused me to experience many financial difficulties.656: More help...wait of 5 to 7 hours on more than one occassion is horrible and discouragingto future and current students.662: Need a people person who understands students would like to come to school and oftentime need financial aid to do so.697: It needs to go a lot quicker. In the time of my admission to HCC,one morning I came tothe school a little bit before 8:00 and I didnt leave until after 5:00 that evening. Otherthan that as far as me finding out everything that I needed to know was great.725: help students with finding the best way to get financial aid781: get friendlier people814: nothing they great and very nice880: I'm happy with the HCC financail aid services.899: same with the advising the wait time is too long. i have waited for up to 5 hours to seefinancial aid.901: Treat the people like they have brains, and not like criminals.907: Hire more people.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 186