STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1275: I don't really know. I have been a student at HCC for quite a long while now1278: I really dont know.I like it the way it is.1279: Start admission earlier?1282: open more lines because the lines are pretty long and you have to make your workschedule around it1283: HCC should train its people better, the quality of service is really bad. I think they shouldbring fresh blood to the staff.1290: make sure all staff is capable of telling there students what to do and where to go. ipersonally didn't have any problem, but have heard from many friends that they werewaiting in line for 2 hours before finding out they were in the wrong place.1295: Add more days with longer operating hours for those students who have full time jobsduring the day... We always have to wait for another week if we cannot make it on theday that's open till 7.1296: The girl working the front desk was new, so she wasn't very knowledgeable, but myquestions were still answered eventually.1300: Be available during hours that are good for students aswell.1302: I think they are doing wonderful job but, request for transcript delays unnecessarily.Especially when school reopens and you request your transcript it takes more than theusual ten days. It happened to me and I had to call them to remind them after 20 days thatthey have not sent my transcript to the requested school.1303: they need to add more counselers to the staff.1311: I beleive that they are doing all they can and the online services a great!1312: Hire more employees for the windows1315: for the love of god... have the admissions office and the proffessors open some dialouge. icant think of how many times the admissions office and professors have disagreed.example: i wanted to take up higher-level computer classes. Advising told me i had totake into to computers .. I did it.. my prof in intro told me i could take a test to bypassintro (which i, a computer nerd, would have easily pass) . i'm angry, wasted months ofmy lif, and will never take a comp class at hcc because the time wasnt right.1323: Friendlier staff1332: Better people/ more people in the Course advisers office1333: Actually like their job, everytime I have a question it seems there is always somewereelse to go and all staff is frustrated.1353: Probably be more informative up front. Not neccessarily admissions, but in the F/Aoffice, I wish they wouldn't give people the run around.1356: they should know more about issues with financial aid because financial aid has beenwrong several times1358: Give students a checkoff list of information that is needed in order to complete theadmissions process as well as the financial aid process. When applying for financial aid Iwaited for hours only to be told that I was missing a form. And when trying to registerafter attending HCC for 3 consecutive semesters I was on a registration hold only to findout that I was missing a set of transcripts. I was never notified about the missingtranscripts until registration.1366: Make it accessable online, because the long lines are crazy.1369: The Dale Mabry financial aid department never answers their phones. I have had to callthe district financial aid office numerous times to get a question answered. I also had toStudent Satisfaction Survey 2007 – Q3: Admissions – Page 31