STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

383: increase the number of advisers trained to provide the correct information to studentsespecially during registration.392: well, dean webb is gone so...420: HCC should have an online advising staff that can answer questions regardingadmissions. Also, Hcc should have telephone advising staff that are available and returnscalls. Oftentimes, it may be difficult for a person to come onto a campus, but if theaforementioned resources were available that person could get assistance.421: Add email or IM chat feature for easy questions.458: less waiting time466: School needs more advisors and [a staff member] without a condensending attitude.467: To be seen in a timely manner. Had to wait to long...... most of the time paperwork issubmiitted and misplaced and you have to bring the same paperwork several times484: once again have more available counselors who see you in a timely manner & just dontsee you as a tuition dollar sign. its nice to get paid for services rendered , however thereshould be a service provided.488: It is hard to get into see an advisor if you do not make an appointment first, they shouldhave more advisors available.490: n/a515: I think that the schedules of the advisor/counselor need to be more readily available tostudents who are in ing to see them.545: be more avaible547: The last time I went to see an advisor it took me 2 hours to see someone, and they spent 5minutes with me567: Have more than one adviser in there plant city campus. Furthermore make sure that theHCC advisers and counselors are familiar with HCC policies.714: Have qualified advisors.725: help students who are not sure what they want to do with picking classes781: get more advisors to accomadate the amount of students at hcc.812: In order to improve the advising services you should help cut down on the waiting time.814: dont know863: get more advisors867: Make them more accessible. Whenever I go to see anyone, the wait is like two hourslong, or they're out to lunch. They're either never there, or never accessible when they arethere. It's absolutely ridiculous and uncalled for.871: I DONT KNOW BUT IT IS CRAZY TO HAVE TO WAIT AN HOUR TO SEE ANADVISOR PEOPLE HAVE TO WORK AND HAVE CLASSES THAT IS CRAZY!!!!THEY NEED TO GET MORE ADVISORS OR SOMETHING880: They're not really knowledgable in some career fields. Maybe they should get moreeducated so they can help students.899: the advisors are very good and helping and answering any questions but the wait time isridiculous. i have waited for up to 7 hours to see an advisor.901: When people call they should call them back if they recieve a voice mail, I have called atleast 5 times and not once has anyone called me back. At the begining of the semesterwhen I went to the advising office I spent almost three hours in the waiting room to havea ten minute conservation with an advisor. When I went to ask for help with the Fafsa(finiancial aide), because obvisely i didnt know what I was doing the lady acted like i wasStudent Satisfaction Survey 2007 – Q15: Advising – Page 132