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STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

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383: increase the number of advisers trained to provide the correct information to studentsespecially during registration.392: well, dean webb is gone so...420: HCC should have an online advising staff that can answer questions regardingadmissions. Also, Hcc should have telephone advising staff that are available and returnscalls. Oftentimes, it may be difficult for a person to come onto a campus, but if theaforementioned resources were available that person could get assistance.421: Add email or IM chat feature for easy questions.458: less waiting time466: School needs more advisors and [a staff member] without a condensending attitude.467: To be seen in a timely manner. Had to wait to long...... most of the time paperwork issubmiitted and misplaced and you have to bring the same paperwork several times484: once again have more available counselors who see you in a timely manner & just dontsee you as a tuition dollar sign. its nice to get paid for services rendered , however thereshould be a service provided.488: It is hard to get into see an advisor if you do not make an appointment first, they shouldhave more advisors available.490: n/a515: I think that the schedules of the advisor/counselor need to be more readily available tostudents who are in ing to see them.545: be more avaible547: The last time I went to see an advisor it took me 2 hours to see someone, and they spent 5minutes with me567: Have more than one adviser in there plant city campus. Furthermore make sure that theHCC advisers and counselors are familiar with HCC policies.714: Have qualified advisors.725: help students who are not sure what they want to do with picking classes781: get more advisors to accomadate the amount of students at hcc.812: In order to improve the advising services you should help cut down on the waiting time.814: dont know863: get more advisors867: Make them more accessible. Whenever I go to see anyone, the wait is like two hourslong, or they're out to lunch. They're either never there, or never accessible when they arethere. It's absolutely ridiculous and uncalled for.871: I DONT KNOW BUT IT IS CRAZY <strong>TO</strong> HAVE <strong>TO</strong> WAIT AN HOUR <strong>TO</strong> SEE ANADVISOR PEOPLE HAVE <strong>TO</strong> WORK AND HAVE CLASSES THAT IS CRAZY!!!!THEY NEED <strong>TO</strong> GET MORE ADVISORS OR SOMETHING880: They're not really knowledgable in some career fields. Maybe they should get moreeducated so they can help students.899: the advisors are very good and helping and answering any questions but the wait time isridiculous. i have waited for up to 7 hours to see an advisor.901: When people call they should call them back if they recieve a voice mail, I have called atleast 5 times and not once has anyone called me back. At the begining of the semesterwhen I went to the advising office I spent almost three hours in the waiting room to havea ten minute conservation with an advisor. When I went to ask for help with the Fafsa(finiancial aide), because obvisely i didnt know what I was doing the lady acted like i wasStudent Satisfaction Survey <strong>2007</strong> – Q15: Advising – Page 132

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