STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

349: It would be nice if HCC actually explained the process to their students. BTW, people inthe financial aid office at the Dale Mabry campus are not helpful at all. I tried going intothe office to get some help with my tuition and the lady that "helped" me had a scowl onher face the whole time and just threw some paperwork at me. She made me stand up atthe counter, she didn't even take me to the back to sit down and discuss some possibilitiesto help me afford my classes.350: The only problem is how crowded it is, but that is a problem every school deals with.353: I think the admission process at HCC's Brandon Campus was efficient and easy. I don'thave any ideas on how it can be improved.358: The process for new students who have never been to college, it is very overwhelming.Things need to be made more clear about what to do, where to go, and how much it willcost.360: Have a quicker system for enrolling students near the beginning of the semester.363: I think the process of admissions is OK364: getr more people in adviser office because we have to wait more than 1 hour368: answer the phones so you don't have to drive all the way over there.370: Answer questions accuratly, I asked 4 people how to send my insurance companyinformation about my enrollment. I got the run around by two of them and the other twogave me the wrong email address.375: speed up the process... allow for online applications and paying for it online. encourageonline registration.376: Be sure the staff is educated to answer questions correctly for students. If the personbehind the counter does not know the answer to the question, they should be able todirect students to someone who can.377: They need to be specific on what they are asking. They need to inform every student onthe things they are asking so students are not back by the office 5 times before they finalyhave everything they wanted. Students often get fustrated when they are not sure of thedocuments they needed and definatly dont like coming back and forth to the office. Alsoevery person you talk to has something different to say than someone else. Advisors needto have a common consensus with one another before they give onformation they maynot be accurate.378: I think the admissions counselors could be better informed regarding the process and thedifferent programs. It seemed that often I was referred from place to place and no onereally seemed to know what to tell me, or I was misinformed.380: have more councelors instead of two so we wont have to wait for 2 hours to ask onequestion.381: Provide more information re: withdrawal and drop/add processes.382: I attended other community college. They did follow-up by mail and email to helpstudents who just enrolled so that students know what to do next step.I am not sure ifHCC will like to do the same. You probably will say that you are too busy to do so.It isok.388: They should give a complete information of all the requirements needed the first timethey meet with the student,397: i have had no problems with admissions. They have been very professional.398: Be more friendly and provide clear concise information399: Nothing that I can think ofStudent Satisfaction Survey 2007 – Q3: Admissions – Page 19