STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1299: lower the prices of the books1307: nothing1314: Nothing, I love the operation that tehy have there where I can put everything towards myfinancial aid.1322: No comments.1330: Do not change.1344: The only problem with the bookstore I have ever had is they did not have my THE 1000books.1375: Have more used books. Buy back books w/DVD's that don't need to be registered if theperson has the DVD's or CD's and they are in good condition.1377: More competitive pricing. If books are offered they should be buy backs at the end ofthat same semester!! I have had to purchase brand new texts books from that bookstorefor the past 2 semesters. These books were not available at any other bookstore. Then atthe end of the semester they would not buy them back. I paid a fortune for these books,and they were in excellent condition. That is not fair that they will not buy them back ifthey are required books for a class!1385: cheaper prices1407: Hire and survey students about their customer service, Have friendlier staff, EmployKNOWLEDGEABLE staff and have prices on the shelf tags for the textbooks so we dontget mystery textbook prices at the register. At Books and More, Inc., their mark-up is25% on new books as opposed to your 33.33%. Their used books are the net price plus33.33% times .7 and that calculates their used books. When your prices are close or rightat theirs, they will lower their prices $1-$5 on most books and about $10 on the higherpriced such as anatomy, physics, and math. They won't price below net. In addition, theyparticipate and advertise tax-free participation and will extend their refund policy at thesame date as yours. Single scantrons, single blue books are free unless they are boughtpackaged in 6 or when a customer buys more than 3 blue books. At point of sale, allcustomers are told the last day or refund. This is courteous. HCC loses customers due totheir impersonal people sk ills especially Brandon Campus's [staff member]. 20% ofHCC customers are lost because of [the staff member’s] attitude. Books and More alsoestablishes better and consistent relationships than the bookstore managers. THESE AREJUST SOME OF THE WAYS WE TAKE YOUR CUSTOMERS! I know, I used tomanage one of the stores.1445: More staff. Shorter lines.1455: nothing1464: make them less expensive1469: Have a bulletin board where students could advertise books needed or for sale to helpdefray costs.1472: i'm not sure1485: make prices cheaper1507: Although bookstores usually have enough books, they should be given informationregardng the number of students who will need a particular book each semester, so thatthey can make sure that they order enough.1509: I am pleased with bookstore operations.Student Satisfaction Survey 2007 – Q61: Bookstore – Page 313