STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

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CAMPUS = SUNPOINT CENTER532: its fine now668: Evalutations of transcripts for transfer credits. HCC definately needs to fix this process.1015: The adviceing counciler are not very helpful. Well one in prtilker [name of staff member]she was rude and not helpful at all.1425: I think that the admission process does not need any change.Student Satisfaction Survey <strong>2007</strong> – Q3: Admissions – Page 52
CAMPUS = OTHER273: The people that work there could communicate more to each other. I got the run-around!927: hcc Ybor campus should hire more professional staff and more help is needed, manypeople come to this campus but the treatment here is not up to part. We have long waitsand the staff here just takes their times as if everyone can afford to wait around and gettreated like we are not adults. there has been many times that I have gone to anothercampus and everything was in order and I got in and out just as fast. Better training anddress code should be in affect for the employees.1053: I mailed my application to the Honors Institue and have never had to deal withadmissions myself.1070: there should be more step by step material on what you had to do next. I think I had tospeak to 3 different people to find out what step to do next..if I had to do orientation ornot. If I caould pick up classes first. A step by step of what I needed to have done.1337: I applied as a returning student to HCC and was never notified when I was accepted. Theprocess of getting through to speak to an individual is very frustrating. Once I finally getthrough, staff is generally very helpful, but this process usually takes me days to reach aperson.1405: I haven't really encountered a problem or received unprofessional-like service from theAdmissions Office to aid in the improvement process.1444: I have not had any problems with admissions.1677: more people available with less wait time1751: The staff can be a lot more friendlier and the phones should be answered more often. Ihardly ever get to speak with someone live-I always get an answering machine duringbusiness hours.Student Satisfaction Survey <strong>2007</strong> – Q3: Admissions – Page 53
Page 1 and 2: STUDENT SATISFACTION SURVEY 2007RES
Page 3 and 4: students should be able to see an a
Page 5 and 6: 449: It is fine!457: hire more peop
Page 7 and 8: the class is made to be more compli
Page 9 and 10: 991: [A faculty member] is NOT an a
Page 11 and 12: 1343: I think everybody needs to be
Page 13 and 14: 1682: The people helping at the fro
Page 15 and 16: 59: It shold have more personnel av
Page 17 and 18: 166: Have more councelors and admin
Page 19 and 20: 349: It would be nice if HCC actual
Page 21 and 22: 511: answer the phone.518: Well whe
Page 23 and 24: time and they simply would not help
Page 25 and 26: 767: Stream-line the process to inc
Page 27 and 28: excellent professors and instructor
Page 29 and 30: 1106: No one I have talked to anywh
Page 31 and 32: 1275: I don't really know. I have b
Page 33 and 34: 1449: get more friendly associates.
Page 35 and 36: 1689: more people working at the wi
Page 37 and 38: CAMPUS = PLANT CITY11: Hire better
Page 39 and 40: 484: more guidance counselors488: T
Page 41 and 42: 1506: Overall after having to wait
Page 43 and 44: CAMPUS = YBOR CITY18: the admission
Page 45 and 46: egistration process is impossible b
Page 47 and 48: THEM DON'T COME FOR WORK @ ALL SUCH
Page 49 and 50: 1390: we wit to long before seeing
Page 51: CAMPUS = MacDILL CENTER183: Earlier
Page 55 and 56: 333: Go into more detail about clas
Page 57 and 58: 931: Have each student plan their c
Page 59 and 60: 1647: nothing good already1648: hav
Page 61 and 62: 191: To have more information provi
Page 63 and 64: 667: n/a671: less boring.673: less
Page 65 and 66: 1072: No suggestions. Was very help
Page 67 and 68: 1383: During the student orientatio
Page 69 and 70: CAMPUS = PLANT CITY13: I was please
Page 71 and 72: 1631: nothing1644: Tell more about
Page 73 and 74: 780: give information about what ea
Page 75 and 76: CAMPUS = MacDILL CENTER183: nothing
Page 77 and 78: CAMPUS = OTHER273: Nothing I like i
Page 79 and 80: memory...especially math. I feel th
Page 81 and 82: 1469: a little pre-test review sess
Page 83 and 84: 338: Offer an overview packet of wh
Page 85 and 86: 663: I did not know what was a pass
Page 87 and 88: 1195: when i took the test it said
Page 89 and 90: 1730: tell them beforehand that the
Page 91 and 92: 1424: nop1446: fine1524: teach time
Page 93 and 94: with or with out disabilities. ther
Page 95 and 96: CAMPUS = MacDILL CENTER183: nothing
Page 97 and 98: CAMPUS = OTHER144: took test at ano
Page 99 and 100: 132: get involved with the student
Page 101 and 102: 415: The advising service seems to
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772: Advisors are good786: more tim
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available to actually help the stud
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1507: Advisors should be more aware
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CAMPUS = DALE MABRY3: train them mo
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95: Why do I have to wait 1-3 hours
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252: make it more timely efficient.
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counslor to sign off on it and the
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one I needed to take, did not pick
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715: It would be nice to see the sa
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students. It is impossible to get a
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the scheduled time, and I was almos
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term, i have to wait until next sum
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1380: I had to wait almost 3 hours
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1642: time- i know they must see 10
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CAMPUS = PLANT CITY13: reduce waiti
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dumb about the situation (the filli
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1632: Have more advising staff (esp
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341: make appointments394: advisore
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a university with over 30,000 stude
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1291: I feel the advising services
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CAMPUS = MacDILL CENTER183: quicker
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CAMPUS = OTHER70: I work in Brandon
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CAMPUS = DALE MABRY41: Find intelli
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CAMPUS = PLANT CITY76: last time i
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CAMPUS = MacDILL CENTER[No comments
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CAMPUS = OTHER1053: I am advised by
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the financial aid office for help a
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463: Have more knowledgeable staff.
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990: nothing998: When you come to f
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1604: nothing, they are very helpfu
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83: Hire more staff and train stude
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the front desk helped me instead. I
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assistance. They actually laughed a
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516: NICER staff PLEASE. Never in m
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640: nothing657: friendlyer persone
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882: I don't know if at other campu
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994: The staff was rude evry time i
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1119: faster service1120: Have more
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1268: Do something for the students
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1513: Answer questions online to av
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1743: hire friendly smiling people,
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CAMPUS = PLANT CITY13: I would say
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915: More staff to cut down the wai
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CAMPUS = YBOR CITY18: perfect shape
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aware of this and still treated me
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1428: Hire more staff. Wait time is
Page 195 and 196:
CAMPUS = SUNPOINT CENTER22: The ser
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Q24: WHAT COULD HCC DO TO IMPROVE I
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1314: Great experience!!!!1407: Hav
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572: Offer more classes. For the la
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1767: Later tech support hours beca
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CAMPUS = YBOR CITY65: I wish the pr
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CAMPUS = SUNPOINT CENTER22: Make su
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Page 211 and 212:
1566: Some teachers do not utilize
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471: i have never had to use tech s
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1141: Webct is great!1144: It's a g
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CAMPUS = PLANT CITY114: nothing255:
Page 219 and 220:
CAMPUS = MacDILL CENTER183: dont le
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CAMPUS = OTHER144: use only tegrity
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CAMPUS = DALE MABRY5: I haven't sta
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CAMPUS = PLANT CITY274: I will even
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CAMPUS = MacDILL CENTER214: Attend
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CAMPUS = OTHER144: I am an online s
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everyone that actually needed a com
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CAMPUS = DALE MABRY17: the one comp
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623: I have not encountered a probl
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1142: better hours and signage arou
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1770: in the morning all labs are f
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1400: n/a1500: Let all the computer
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1381: none1442: there needs to be m
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CAMPUS = SUNPOINT CENTER[No comment
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Page 249 and 250:
CAMPUS = DALE MABRY49: Tell student
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1506: I dont think they could chang
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CAMPUS = MacDILL CENTER1430: nothin
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CAMPUS = OTHER[No comments provided
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1740: I have only used the math lab
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1302: its doind fine1323: Consider
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CAMPUS = YBOR CITY18: tutors should
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Page 265 and 266:
Page 267 and 268:
CAMPUS = DALE MABRY49: Extend Dale
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ecause i wasnt as prepared as i cou
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CAMPUS = YBOR CITY18: tutors should
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Page 275 and 276:
Page 277 and 278:
647: Provide a meal plan so that I
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1469: Extended hours...1472: maybe
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216: Food is to expensive217: every
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736: The quality in general is poor
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1282: more food variety and better
Page 287 and 288:
CAMPUS = PLANT CITY11: Plant City C
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947: The cafeteria seems to need mo
Page 291 and 292:
Page 293 and 294:
Q58: WHAT FRANCHISES WOULD YOU PATR
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1019: Getting a franchise resturant
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CAMPUS = DALE MABRY3: pizza hut23:
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749: nothing751: none764: coffee sh
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1568: none1586: ??1596: SUBWAY kcf1
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CAMPUS = YBOR CITY25: subway or Moe
Page 305 and 306:
Page 307 and 308:
CAMPUS = OTHER833: chick filet927:
Page 309 and 310:
194: Have more lines avaliable or e
Page 311 and 312:
652: Lower the prices.665: I believ
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1299: lower the prices of the books
Page 315 and 316:
CAMPUS = DALE MABRY9: they could ha
Page 317 and 318:
319: Have their system instantly sh
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622: They never send a confirmation
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979: maybe prices but that might be
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1282: lower prices which is pretty
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1743: cheaper.1746: Hire a mature s
Page 327 and 328:
466: Whenever I have taken my books
Page 329 and 330:
1789: Be more prepared for students
Page 331 and 332:
588: Is it neccessary for the books
Page 333 and 334:
1620: order books on time make sure
Page 335 and 336:
CAMPUS = SUNPOINT CENTER22: All cou
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Q63: WHY DIDN’T YOU REGISTER ONLI
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1162: Honors program1180: WAS MY FI
Page 341 and 342:
CAMPUS = YBOR CITY26: It did not le
Page 343 and 344:
CAMPUS = MacDILL CENTER214: I have
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CAMPUS = OTHER1070: did not registe
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139: There is a lot of tile that is
Page 349 and 350:
location in which I park. I don't t
Page 351 and 352:
whether they are on time or not- a
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973: get more parking on the Brando
Page 355 and 356:
1375: pave that empty lot next to B
Page 357 and 358:
CAMPUS = DALE MABRY1: The classroom
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would know. Seating she be made con
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501: The tesing center is way too c
Page 363 and 364:
If the school provided adequate par
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are a result of sloppy-slob teenage
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1204: I enjoy our 21st century clas
Page 369 and 370:
completely or pave it so more parki
Page 371 and 372:
CAMPUS = PLANT CITY13: I read about
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1036: more/better safe parking for
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CAMPUS = YBOR CITY42: The parking a
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the day. Often I drive around for 1
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CAMPUS = MacDILL CENTER183: more si
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CAMPUS = OTHER70: Parking ,,, IT IS
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333: Nothing. I feel as though it i
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990: they could add to the bottom o
Page 387 and 388:
CAMPUS = DALE MABRY3: have the name
Page 389 and 390:
eceive any guidance as far as regis
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they have not paid for school fees
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1267: nothing.1275: Nothing really.
Page 395 and 396:
CAMPUS = PLANT CITY13: Stop adding
Page 397 and 398:
CAMPUS = YBOR CITY107: I HAD NO PRO
Page 399 and 400:
1474: More informed tellers and mor
Page 401 and 402:
CAMPUS = SUNPOINT CENTER532: i dont
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Q69: WHAT COULD HCC DO TO IMPROVE W
Page 405 and 406:
was just disappointed that i couldn
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940: more 12:00 and 1:00 daily cour
Page 409 and 410:
Because of this, I have to take LIB
Page 411 and 412:
CAMPUS = DALE MABRY6: Should have m
Page 413 and 414:
425: Offer more course at all campu
Page 415 and 416:
699: More after hour course offerin
Page 417 and 418:
1169: i am satified1178: No comment
Page 419 and 420:
1776: Have some classes offered at
Page 421 and 422:
488: They need more classes availab
Page 423 and 424:
CAMPUS = YBOR CITY58: I don't under
Page 425 and 426:
1223: There aren't enough science c
Page 427 and 428:
CAMPUS = SUNPOINT CENTER22: Offer m
Page 429 and 430:
Q70: WHY ARE YOU DISSATISFIED WITH
Page 431 and 432:
CAMPUS = PLANT CITY:266: I believe
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CAMPUS = OTHER[No comments provided
Page 437 and 438:
284: n/a308: staff needs to be frie
Page 439 and 440:
personal time) to come in and ask a
Page 441 and 442:
217: allow people with special dipl
Page 443 and 444:
764: friendlier staff779: Hire staf
Page 445 and 446:
1264: I dont know.1267: nothing.128
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CAMPUS = PLANT CITY:13: I wish this
Page 449 and 450:
CAMPUS = YBOR CITY:47: Creat a moto
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CAMPUS = MacDILL CENTER214: ENsure
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CAMPUS = OTHER1053: no opinion1405:
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271: no opinion284: n/a315: no opin
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1125: Hawknet is not to user friend
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CAMPUS = DALE MABRY:9: HCC has too
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450: Have teachers post our grades
Page 463 and 464:
854: Make website easier and more s
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1453: Allow hawknet to be autoforwa
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CAMPUS = PLANT CITY:13: Add names t
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CAMPUS = YBOR CITY:47: Add names of
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CAMPUS = MacDILL CENTER214: No opni
Page 473 and 474:
CAMPUS = OTHER257: catalog could be
Page 475 and 476:
433: Offer more classes on-line at
Page 477 and 478:
965: I think there are many educati
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1691: I am not pleased with the mat
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140: so far I have been satisifed w
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493: make sure that the instructors
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817: The opportunities is there for
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1224: replace crummy teacher1229: w
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1608: Please, this is a serious mat
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379: get better instructors420: off
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that lasts from 7-9:45 PM when, in
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834: Provide financial aid to every
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CAMPUS = MacDILL CENTER214: No opni
Page 499:
CAMPUS = OTHER833: Make professors
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