STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

aware of this and still treated me as if I was the idiot for not knowing the correct protocoleven when they didn't know either and they deal with new loan applications frequently.834: Wait time is terribly long. Staff does not return messages and you cannot reach a liveperson when calling in. One time I came to the financial aid office at the Ybor campus,waited for four hours, only to be told they couldn't help me and sent me home. It turnsout that I was in the appropriate office, the staff wasn't aware of how to help. I ended upsitting in the waiting area for several more hours the very next day.839: Train staff in all the available state resources...Don't make me contact the board ofeduation to find out myself, because the staff here at HCC is completely in the dark.843: The wait times are too long at the Ybor campus. The FA office is very unorganized there.844: I personally prefer the financial aid staff at the Brandon Campus overall! They are muchbetter than Ybor Campus!!856: Hire more people to work there. As much as they want to help, there is not enough peoplethere.860: I am a transfer student from another school in Florida. It took me two weeks to bedeclared in-state for tuition purposes. I was frustrated and furious because each day Icame back, each teller would send me somewhere else. I could never get the sameinformation from everybody. Needless to say, it all worked out and got my aid forschool.877: When a student is meeting with an advisor in Financial Aid, there should NOT be anyinterruptions unless it is an emergency. Most of the time during advising and couselingmeetings it is total choas. I can understand why and how things get so messed up orforms not completed and processed, which makes more work for the student andemployee.878: When I first went in there the first person was very rude and did not help me one bit. Thesecond time I went the lady was super nice and made sure I understood everything Ineeded to understand.894: EACH CAMPUS IS DIFFERENT BUT I WOULD SAY THAT THE DALE MABRYCAMPUS IS THE WORST. STAFF CAN SOMETIMES BE RUDE, SNOOTY ANDTHE ORGANIZATION DOES NOT EXIST WHICH IS WHY THE WAIT ISEXTREMELY LONG AND YOU CAN FEEL RUSHED.904: In my previous application for financial aid,it contained a mistake which I do not believeit was my fault. However, I hope better.914: I've had a lot of difficulty getting an athletic scholarship to go through for no goodreason. Financial Aid had no clue how to help me with my situation. I didnt get any helpuntil my mother called the President of HCC and she said things are being taken care of,but we have yet for this situation to be fixed.925: They need more help! They take to many breaks!928: Again hire more staff or give better training933: The financial aid officers could be a little more friendly and a little more knowledegable.Sometimes you get two different answers to the same question.955: they could hire more people to expedite the process974: Have the employees go through customer service training982: Be more productive, create less of a waiting time. sitting for 2-3 hours for a question isridiculous and counterproductive.988: the wait to get service is longStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 191