STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

471: i have not idea what services hcc offers for student. maybe you should findanother way to get the word out and what you have to offer.501: Make the elevator in the Tech building faster.511: ANSWER THE PHONE. i cant tell you how many times i have needed to call toask a simple short question, but instead i get stuck in the horrible voice mailsystem only to be disconnected, or listen to a ringing phone that never getsanswered. how hard would it be to have a few knowledgable people to answer thephone? answer: not hard at all. this is the most infuriating thing about myexperience at HCC. no one ever answers the phone and i have to go down there,park, and then after all that wait HOURS just to get a simple question answered.your system of helping students is ineffective and archaic. i am so glad that i amin my last semester.537: nothing, its fine540: I think it's good right now.544: I have no experience with any of these services and therefore have no opinion.548: make it more aware552: stay on course574: Have advising and other services available beyond normal business hours forthose students who work full-time during normal business hours; make moreforms available online; input student documentation in a timely fashion so thatonline services can actually be used without restrictions582: provide more free services to students. also if student having problems in asubject area then refer them for testing or help them finds ways to be successful intheir classes.585: By listening to the students. Hiring workers that actually care and aren't just thereto collect a paycheck. Maybe proper training and 6 months evaluations should gointo every employees job.596: Ms. Juanita Mass handles veterans’ issues in a very professional manner. Too bad[a staff member] is to busy to deal with all of us and make us go thru regularadvisors.604: nothing623: Set appointments so, that the student or staff member will be rushed. Thank you.635: Be more knowledgeable.640: Encourage students to use them643: I don't know663: No opinion667: n/a671: i dont know.675: No opinion684: nothing719: Make policies that are cohesive. So many things very campus to campus.723: Nothing734: rude, inept student advisors. I cannot emphasize this enough. I have doneeverything myself.749: nothing760: Bigger staffStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 442