STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

a car accident and I had to appeal for a late withdrawal for rehabilitation. I was advisedby the Dean’s secretary that due to one person being on vacation my appeal sat the entirefall semester of 2003. The issue was not resolved until I reached out to the President'soffice. Also, no one is accessible to respond to questions regarding FA or Admissionsmost of the time if I am standing waiting at 8:00 am in the morning the aides will openthe doors but the advisors do not arrive until 40 minutes later. Currently, there is noregard for the student’s obligations outside of schoo l and this need to change. Thestudent population as you can image is progressively becoming more diverse. I work fulltime because I have financial obligations and a family to take care of and for myeducational experience to be less than based on unprofessional staff is unsettling. Iappreciate the survey to express these concerns.1048: This department has the most ridiculous wait times ever. Even when they changed thesystem and gave out "appointment" times you still waited more than an hour to seesomeone. If students did not have to turn in every paper or apply for deferrments at thecampus this would reduce a lot of the problem.1056: Mr. Santana is wonderful & very helpful, however other Financial Aid staff members areNOT.1065: The financial aid staff was very rude to a few students and parents while I was waiting tosee an advisor. I believe that they need to have as much patience as we do or there needsto be a new system for example appointments made for the first half of the busy season1071: For me, dealing with the financial aid office was the most frustrating part of myexperience at HCC. I ended up coming down to the campus on 4 separate occasions toget everything finished so that I could attend classes. This was in 2005. I finally decidedto just put the classes on my credit card. Aside from being understaffed (the wait timeswere several hours each time I went), the people in the financial office seemed to have anegative attitude and were very condescending and dismissive. Things may be better inthe office these days, I just made the decision not to deal with the financial aid officeafter that.1084: They don't care to take the time to truly explain options, nor do they care one way oranother about helping the students. The wait is ridiculous.1089: Get more help during registration and have someone to organize that office.1096: online appointments! STRONGLY agree for this department - sometimes get stuckwaiting for 2-3 hours..1100: They need to organize the student files better than what they are, the staff needs to bemore prompt when students are in the office to ask them questions, I think they need toinform students of all the assistance they can get through FA to help pay for tuition1101: hire more staff make that office bigger1102: Through expanding the office, creating more offices and online help.1106: [A staff member] is unfriendly. She is not interested in making the process any easier. Ihad to visit the office and wait in line many times before I could get all of my questionsanswered. I did have a good experince with one of the ladies in the back. She was veryhelpful.1115: Offer more information on different sources of financial aid and scholarships. Have themaccomplish the degree audits. It's very inconvenient to come in over and over to havethat done when they can look it up in the computer. Or do it once in the begining andmark off the classes as you take them without having to go through it every year.Student Satisfaction Survey 2007 – Q20: Financial Aid – Page 176