STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

341: make appointments394: advisores should update themselves408: have nicer people431: get people that know what they are talking about, and what their doing436: Add more advisors. I felt the advisors were rushed in an attempt to get to everyone thatwas waiting. They did a great job, but I felt they would be more effective if the time wasnot as contrained.475: There should be more advising counselors to obsorb the volume of students that havemigrated to this campus.482: Give students correct information. All advisiors should be giving out the sameinformation. I went to an advisor at the Brandon campus (my home campus) and thenwent to see an advisor at the Ybor campus. Both gave me opposite information. Thiswrong information put me a semester behind in getting my degree.487: more staff that have the ability to spend more time advising students. people who areknowledgeable about what requirements students need and do not need. people who haveenough time to better listen to the students.498: I am not even sure if we were appointed an advisor, or just got the next one available. Iwould think that if I had one person that I could communicate with and who knew mygoals, that would make things a lot better.503: The sheer number of students needing advisement backlogs the process. During certaintimes of year with heavy traffic, perhaps advisement implemented via online/instantmessaging would be helpful for certain students.522: Some of the counseling/advising staff seems to be very rude and not care too much tohelp the students succede. I have been speaking with other students interested in thenursing program and have been told by more than 3 people that the lady they spoke within adv/couns at DM campus was very rude and discouraging. She did not seem to want tohelp them, she basically told them they did not have a chance in the nursing program andneeded to pick something else to do for their career path. I think that is veryunprofessional and that she should have more compassion when speaking to studentsversus slinging the nursing application at them and telling them to go ahead and try, butthat it would be a waste of their application fee money they have to pay! That is uncalledfor in my opinion. I think it is your job as an adv/couns to be compassionate, yet honest,but in a professional manner. I think that if they don't like what they do and that is to helpthe students, they shou ld be the one to find another career.523: by not letting students see the advisor are taking 15 to 20 for that advisor to see thestudents, the way hcc could improve their advising service is by having the advisor see 2to 3 students at a time.525: maybe in the advising area they could have poster on the walls stating maybe what classnedd to taken to complete different degrees so when the students speak with them theywill all ready have and idea of what they would like to take and when550: If a student goes in with a transcript from another school to see what transfers, pleasespend more time figuring out which classes should transfer. My advisor just looked at thenames of the previously taken classes and said yes to them. It didn't make me feel toocomfortable.561: The advisors at HCC do not accept appointments??? Why??? This is CommunityCollege, "even the DMV makes appointments." I waited in a line for over 1.5 hours onceStudent Satisfaction Survey 2007 – Q15: Advising – Page 137