STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1689: more people working at the window last time i had a question they had to go asksomewhere else because they did not have the answer!! i wait in line at least an hour ormore everytime i am there!11692: They admissions office was great, the Financial Aid Office, now that's a different story. Ihave 3 words for them "Need People Skills"...1698: Nothing it is perfect as it is.1704: Hire people that like to work toward the public instead of mean people.1705: Have more gradation when it comes to the diversity of students, their goals and needspertaining to school.1711: Have more staff on hand. Make sure each staff knows exactly what to answer to certainquestions.1712: tell students that they must visit a academic advisor before registering for classes.1725: HCC could give students a little more information about his or her major and therequirements of that major.1729: Have them become more organized.1730: Be more organized1731: It would be nice if the lines weren't so long.1743: have all windows open when busy.1746: Hire friendlier staff members who find pride in thier job. The admissions stage ofbecoming a first time college student at HCC should be a positive experience to set thetone of things to come. Unfortunatly it was the exact opposite of that.1747: The Kroger policy...if there are more than 3 people waiting in line...open anotherwindow!1755: Less time waiting1763: get some of the SGA senators trained to be of service and answer questions that areprimarily in the catalog anyways. it would cut down on people waiting in line for justone question-only to discover they had to be somewhere else, or come back with differentpapers, etc...1764: ITS GREAT1768: Try to make it more friendly, and rember that some of us have never done this befor.1771: not much. its pretty good.1778: Ussually the lines are long when the dead line is getting close.It needs to find a way tomake it quicker. It's no fear to make such a long line and wait for a long time when all Ineed is get one course in the system or make a quick question. I think that additions ordroppings should have a express line(only that and no more than 3 courses all together atthe time)1790: Not a lot.1791: be more clear, and not send people in circles as what to do1792: Have more people that are educatated in the admissions. department1795: For new students it would be great if they tryed to help them out a little more give moreinformation. try to direct them on the right path. I had no idea what was going half thetime.1809: They could give the students that are applying for admissions a more detailed guide ofwhat needs to be completed before the application process is done.1815: make the process faster there too slow and i think they need more help to get a lot morethings done in every departmentStudent Satisfaction Survey 2007 – Q3: Admissions – Page 35