STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

students should be able to see an adivsor for any questions we have becase that is whatthey are they for.132: keep on the good work135: The reps could be more polite, professional, and courteous and not act like they are doingthe students a favor by being there.139: I wish that you could talk to a counsoler on the phone and not have to come in person forevery little matter.155: I believe the admission office is okay but the guidance and student services need somework.173: Be a little friendlier. They were helpful but as a new student just out of high school theycould have been nicer when asking for information.180: NOTHING187: be open on a saturday morning194: HCC can improve the admission process by having having at least two or three moreadmission employees ready to handle us students request.195: i think , HCC is not prepare for working with international student iam very frusteriedbecuase almos the time i fell discreminied for the people that work admission or othersoffice , i have most of the time problem . for example i went very happy becuase i havefineshed all my classes to get my AA degree that day went to the admission office ,butthe person was working there , she talk , i was missing one class. i have the paper wherethe person work in office admission is different. i dont have any problem give me name[name of student]197: Im not sure..199: they could care about their students! i recently had a problem with a profeesor named[name of faculty member] losing my grades and as result of that i was failing and had todrop the class. so went to talk to dean about the situation i feel like she didnt care. i alsofeel like i shouldnt have to pay to take cgs 1000 again. i would under if i had f's but wheni have missing grades thank you for your time my name is [name of student]!208: There are too many departments to visit to answer all questions. Admissions deals withclass registration ONLY; Brusar can print out a receipt of tuition and fees, but notitemized. The bookstore must be visited in person, daily for inventory checks of neededtextbooks. The financial aide office send duplicate mail and answers to questions varydepending on which representative a student is speaking with.211: Have knowledgable staff upfront, not a student that has to go back and ask someone elseevery question you (the student) ask.215: Sincere people, who truly wish to help, without the attitude.223: The people at the main desk are not very helpful, and have sometimes been rude to me.I've asked other students and they all have the same complaints227: I learned at the last possible moment that I was not eligible for financial aid. This was agross misfortune that is still having a lasting impact on my education. Had I known in amore timely manner I could have made other arrangements. I felt I was not treated fairlyin this regard.232: the staff could be more helpful in letting you no what is needed and be less rude..244: I think the admissions process is fine but I would like to see more couselors helpingstudents in a fashion like they care rather than trying to get through students as fast aspossible.Student Satisfaction Survey 2007 – Q3: Admissions – Page 3