STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

counslor to sign off on it and the registar in person. Some counslors and adivsors need tobe aware of transfer classes and the grade you received in that class.450: Just have friendly people.470: everyone in the advising office needs to be on the same page and provide the sameinformation to the student that they recieved the first time. Also, again, more informationshould be provided so it does not leave the student "in the dark" about what they have todo to obtain the degree and take un-necessary classes not pertaining to the particulardegree.471: make sure the people are educated on what class are and not tell student that they do notcount toward their degree and have other staff members that are very knowledgeable tellme that I have nothing to worry about. After going to ones office and they tell you thatthey will look into something for you and call you back, I think they should do it in areasonable time. I had to come back into the office after a week and never recieved a callback. really bad customer service.483: dont get me started!493: make sure that the advisors are up to date on programs that have changed the criteria inorder to better facilitate our completion of the course....they need to be kept informed ofthe changes in order to better help us.496: Slower turn over of staff.499: have more options to allow the student to succeed..It seems there is only 1 way tosucceed in this school. If u fail, oops so sorry , take the course again. there is no middle,u either pass or fail and if u are on the border, more times than not, so sorry..501: Give accurate advising when it comes to transfer credits, I found out that over half of thecourses that I have taken at HCC are not relevant to my degree program at USF. What awaste. Sorry you want me to be honest.502: short of adding more staff...not much.505: Everyone needs to be on the same page. I have talked to 2 different advisors about thesame matter and got to totally different answers. talk about not being very helpful andleaving me even more confused and having more questions then when I started.506: Provide more that one advisor when enrollment/registration period is going... lately only1 advisor is on staff for student to see..... SANDY STROBEL IS AWESOME!!!!!511: answer the phone.516: The many times that I have been to the advising office the advisors do not always seem toknow what they are talking about, and usually seem to care less whether or not ourquestions have been answered. If the advisors were a bit more knowledgeable studentswouldn't have to continually return to the advising office to have questions "re"answeredand would save everyone a lot of time.518: They could improve with telling students the same thing. Every time I go to see acounselor they given me different information every time.533: the only area that needs improving in the advising area is the waiting time to see theadvisor.537: Quicker help.540: Have the same hours the whole week that they have on Monday & Tuesday.544: Nothing548: Have nicer people answering questionsStudent Satisfaction Survey 2007 – Q15: Advising – Page 115