STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

1743: hire friendly smiling people, not pissed off ones.1746: Knowledged staff with more members so one doesn't have to spend an entire day there.1763: computers in the financial aid office (that block out silly stuff like myspace) to be usedfor scholarship research, financial aid education, etc... put up poster size ad of fin aid siteand how to get there...also educate some SGA people and let them help at the time whenfin aid is the busiest1764: ITS GREAT1767: It is very important for the student workers not to give out certain information that canhave the student thinking that there aid is not going to be available or not advising ofappeals process. I have been given wrong info on more than one occassion. In addition, Ihave received conflicting documents in the mail in reference to my financial aid status.1770: no contact with office, could never get anyone on the phone and there was never anyappointments! No one explained how it work and no one could give a straight answer.1771: its great how they take their time with you and answer all your quetions and stuff.1774: tell every thing that the financial aid covers1791: some of the people there seem to be annoyed with the questions that people ask, but theinformation that they gave was helpful1792: speak better english and not pass the buc to someone one else1805: they also have no idea whats is going on. i mailed my information in before the beingingof the fall semster and recived a letter 0ct 14 saying they havent recieved it. it turns out itwas siting in the back room the whole time unopened1806: Go over Financial Aid with you rather than handing you a piece of paper.1809: I believe that there are some of them that need to be better trained because each personyou talk with gives a different answer. Also, they never seem to answer the phone whenyou call the office and that really irritates me because I work and I am not always able tomake several trips down there so I would like it if they were able to do some type ofassistance over the phone as well.1811: nothng their great love them... ms holmes great help1815: nothing1817: An actual person should answer the telephone for financial aid calls because studentsdon't always have the time to come down to the school.1819: offer more scholarships or make them aware to attending students1820: tell student to see them before dead line to short the wating timei1827: I had many troubles concerning the FA. When contacting them first I would be told mypaperwork was processing then i was informed it was missing only to be found upon myarrival to fill out more paperwork. I was also informed of when grants, scholarships andloan monies where to be released on to find out that it was not correct.1834: I had to make several trips to the Financial aid office due to the lack of communication.They would ask me to bring some forms back, when I did I was instructed I neededadditional documentation besides what I originally asked me for. This happened onseveral occasions. If we had the information of exactly what we need the first time wewouldn’t have to make several trips to this office. This results in longer wait times forever student. I felt like I was alone on this process. I waited several months before I wasmailed a notice from one of the banks requesting that I fill out a Master Promissory note.I went to the FA office on several occasions to make sure I didn’t need to do anythingStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 183