STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

217: allow people with special diplomas to take prerequisit classes, especially those ofbelow college level241: by hiring more advisors will help the students frustrations, by assigning parkingspots for a small cost248: nothing251: i dont know.265: Fire [a staff member] or assign someone who was a veteran.285: no suggestions at this time287: N/A299: more staff310: See my financial aid comment, that is your biggest weakness with me.319: Re-orientate staff that students are why they are here! It seems like there is agrowing culture with staff that they are doing students a favor -- just by doingtheir job! I always speak humbly with staff and appreciate their help &information. Sometimes it is frustrating while I or I see other students interactingwith such staff members.339: no suggestions350: I am satisfied with the services, and that is plenty enough for me.353: No opinion.360: The VA representatives at the Dale Mabry campus are hopeless. When I firststarted at HCC, the VA rep was Joann Wood, she was great. Whenever I had aproblem, I could go see her and get it resolved quickely. She had an open doorpolicy and it worked very well. Now with [a staff member], I dread going in.Most of the time I have make an appointment or wait for long periods of time.When I have a problem with my GI Bill, I need to get it resovled quickely. I donot like communicating through e-mail and I always ask [him/her] to call me totalk about a question that I have. Most of my questions are not yes and noquestions. [The staff member] never calls me back nor does [he/she] answer thephone. On [the] e-mail stamp at the end of every e-mail there is a telephonenumber, why would [the staff member] provide a phone number if [he/she] doesnot use it to communicate with students?364: doing meeting375: no comment382: The staffs need passion to help students.They seem to be polite,but just because itis their job.398: Have more available advisors.400: lower tuition425: Hire smarter people and improve the website because it sucks.430: I have florida prepaid college, every semester I have to go to the rude people atBilling and show my card. I don't understand why it can't be kept on file? At USFyou only have to show it one time and they would keep track of how may creditsyou had left.437: not sure.450: Pepsi products, not coke products!470: provide more information for degreesStudent Satisfaction Survey 2007 – Q72: Services for Students – Page 441