STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

175: actually answer the phone, and let you know what forms you need, so you don't have toreturn 3 times with the same information and still no answers. plus the hours of operationneed a bit of extention for those who would like to benefit from there services..just workall day everyday.179: I was unable to go to school to have a question I needed answered, so I called financialaid dpt. at DM campus on a Friday morning 11/02/07 at 10:15. After answering theappropiate questions to get to the Financial aid dpt. I was placed on hold. I held for 45minutes and NOBODY answered the phone AT ALL!!!!! SO I called back and waitedanother 15 minutes. Stupid me. Talk about frustated. I would suggest that if there is away to call into the department, PLEASE have someone avaliable to answer the phone.Then when I arrived on Tuesday, I was very angry, and it is difficult not to express myanger to the innocent person who is trying to help me out.181: The ladies look like you are giving them trouble, or that they are too busy for you. Iunderstand their job is hectic, but it is their job. They should look more available to helpthe student. Half time they do not even look at me when I am talking.200: change the staff which seems to have gotten used to their jobs and treat people really bad.I think HCC should put cammeras in the different financial aid centers so they could seehow some of the staff are really rude and disrespectful.201: Could improve it with more personal to attend us.205: They staff at brandon campus did not know anything to help me maybe they need to beeducated more.213: Same situation as Advising. When I called on numerous ocassions, everyone gave adifferent answer. I also never got my response letter after I turned in my paperwork,which I was told I was supposed to be getting in 3 weeks, a year ago.216: Some were not that very knowledgable.217: I already see a good improvement in the way the staff attends students but it could bebetter220: I was told several times when calling that my loans were in process, only to find outwhen I went in because it had been so long, that it hadn't even been started. The peoplethat sit at the desk and answer the phones need to be more informed about processes.And if they do not know the answer to something they shouldn't just say that it is "inprocess", they should say that they do not know and to come in and speak to someone.My information that I handed in ended up lost and the whole process was a mess. HCCis great, but the FA department could use some major work.225: the wait time is always horrible. please do something about the wait time!226: Friendlier attitude and more clarification on certain bits of information228: better communication with students229: The wait time is also absurd and the employees are rude and short with you. pleasreplace the staff that is all I can suggest to improve the financial aid office.234: I applied for a student loan in May of 2007 and I didn't receive my student loan fundsuntil late October of 2007. The system showed that my application was processed inJune. This is absolutely rediculous. Also on Monday I went to the financial aid office tofind out why I couldn't register for my spring classes and [a staff member] told me that hewas busy taking care of paper work that needed to be done. All he had to do was talk tosomeone in the district office to clear up a misunderstanding about my fancial standing.He showed no discretion aboutthe fact that he did not want to help me. One of the aids atStudent Satisfaction Survey 2007 – Q20: Financial Aid – Page 164