STUDENT SATISFACTION SURVEY 2007 RESPONSES TO OPEN ...

CAMPUS = YBOR CITY18: the admission prcess is currently in good shape25: more generalists at the Brandon campus on busy days. One day there was a long line andonly two generalists working.40: I THINK THE ADMISSIONS PROCESS IS WORKING EFFICIENTLY.42: The admissions staff need to be more personable and willing to assist. They aresometimes rude and seem to be in a rush. College itself is difficult enough, it would benice to have some clarity when it comes to admissions. The financial aid office isrunning great on the other hand, I especially thank Mercedes James for being so kind andpatient!47: nothing48: When I first started some of the staff where very brief with some of the answers theygave me. I felt that they didn't care and they where too busy to help students withquestions or needs they need, especially if the students are just starting in the communitycollege.58: I find it very inconvenient when they put "Staff" instead of the professor's name in thecatalog. Also, it happened to me when I registered for certain teacher only to find outwhen I come in to the class that the teacher I registered for was not my teacher at all. Istrongly believe that is misleading wihtout any consideration to the rights of any students.A student like myself, I registered for this particular teacher because I knew I would becompfortable learning from him or her.107: They have been wonderful toward me.115: The lady at the berour's office doesn't seem to know what she is doing sometimes. Shehas messed up my account atleast twice, by entering in wrong information.185: quicker service190: Hire some temporary staff during admissions to cut down on lines.193: All HCC campus need to have the same information. So when one calls and ask forinformation it will not be different depending the campus you call.198: i dont know about ybor campus, but when i get registrated in dale mabry campus, thatwas awfal,admission doesnt give you enough information,so in that way they kept youcontinually going to the office.210: the heavy time periods need additional staffing to shorten the wait time.222: Better customer service at the front office where you sign and wait for an advisor to callyour name. I noticed that there were many times that people were called for the simplereason of who you know that worked there. Lets be fair to everyone.224: Ask the people to be a little friendlier. I went to the Dale Mabry campus for questions afew times and was treated like I was an inconvience for the person that was suppose to behelping. I have found a few good people at my home campus, Ybor and will wait hours tosee them instead of a person who always seems distracted.260: Making the offices more organized at the Ybor campus would be most helpful. Thelayout for the offices at Brandon are ideal.269: Attitude289: be more readily availible for help and questions.302: Make sure everyone is on the same page. With all the different campuses, sometimesinformation given contradicts.306: allow students to apply online or if it is online make it easier to findStudent Satisfaction Survey 2007 – Q3: Admissions – Page 43