Annual Report 2005 - Parkway Pantai

2005 in ReviewAs one of the leading healthcare providers in Asia,thousands of patients place their trust in us each year andat Parkway,We believe in a patient-fi rst approachWe believe in innovation and medical excellenceWe believe in our peopleWe believe in our communityBelieving In A Patient-First ApproachAt Parkway we are driven by a patient-fi rst approach indeveloping our medical and service potential. We seekto provide unrivalled patient experience with variousinnovative patient services and unmatched medical carethrough momentous investments in our clinical expertise,cutting-edge technology, staff and infrastructure. Not onlywill our emphasis on providing exceptional patient carepropel us ahead of our competitors, it will empower us tomeet the challenges of tomorrow.Caring for patients at Parkway extends from providingexcellent medical care to delivering innovative hospitalityand lifestyle services. Our new initiatives in service, workredesign and training ensure that Parkway continuesto deliver distinctive patient care and experience. Newpatient initiatives include shuttle bus services, massagechairs, complimentary massage for maternity patientsand spouses, in-house spa services, hair-styling services,wireless hi-speed broadband internet access, a roof terracecafé and wide-screen plasma televisions. In addition, tocater to our growing international patients, we have setup an international patient lounge, hired new Arabic andBangladeshi foreign staff, created a special Arabic menuand other ‘customised food’ as well as expanded on ourtranslation services.Increasing the speed of service to our patients, Parkway’sRadiology division introduced a web distribution servicewhereby digital versions of patients’ X-rays are put on asecured internet site. This will enable doctors to view theirpatients’ images and report through the internet from theiroffi ces or home. Patients benefi t from much faster resultsand diagnosis.We continue to pursue service excellence throughvarious service initiatives such as “Our Winning Attitude”,“Innovation” and “Whale Done” training programmes.These not only help deliver memorable service to ourpatients, they boost customer service ratings and decreasestaff turnover.As a testament to Parkway’s vision of having a “passion forpeople and progress”, we are pleased to have once againbeen awarded the following prestigious awards:• The Asian Hospital Management Award recogniseshospital management practices and thrusts outstandinghospital projects into the regional spotlight. Parkway hasbeen the proud recipient of this award for the past twoyears and the year 2005 was no exception – GleneaglesHospital clinched awards in 2 major categories: PatientSafety / Quality Medical Care and Internal Service.20