33MANAGING CONFLICTAT WORK: The Art ofCommunicationDealing with conflict of one kindor another is a significant part oftoday's fast-paced, high intensitywork place. From small disagreementsto policy battles,conflict is a normal part of mosteveryone's daily work life. This video shows how tokeep it positive and turn workplace conflict into alearning experience - that's right, conflict, a positive,learning experience. The result will be a new atmosphereon the job, a feeling that problems are in factsolvable, and provide opportunities for everyoneinvolved to grow and improve.#10794/0960 20 minutes 2001 $129.95New!CONFLICTS IN THE WORKPLACE:Sources and SolutionsConstructive disagreement can add value, as employeescompromise and reach better decisions based oninput from others. Conflict becomes destructive whenanger, jealousy, and other strong emotions turn thefocus away from problem solving and toward personalattacks. Destructive conflict can ruin relationshipsamong workers, interfere with productivity, destroyteamwork, and contribute to employee absenteeismand turnover. While acknowledging common sourcesof conflict, this entertaining video provides eight specific,reliable solutions: skills that help you put asideyour differences, control your emotions, and move forward.Now, it is true that there are many things youCAN'T control when you are dealing with your coworkersor colleagues. But there are skills you can learn tokeep disagreements constructive and resolve conflictsin a positive way. The most important thing to keep inmind is that resolving conflict is not about one personproving the other person wrong. Resolving conflict isabout working WITH the other person to solve theproblem and maintain the relationship. Bottom line:there will always be conflict. The secret is learningto manage it successfully. Doing so empowers youto take control of your life - and career.*Includes 50-page Study Guide that provides theopportunity to take a pre-test & post-test to evaluateknowledge of conflict resolution, understand commonsources of workplace conflicts, grasp negativeconsequences, learn easy-to-use techniques,and much more!#13756/1005 17 minutes 2010 $179.95 *CCCRITICISM: Giving and TakingViewers learn that criticism is a necessary and constructivetool in every workplace. They also learn that it isn'ta weapon and shouldn't be used as one. The videoclearly demonstrates how to GIVE constructive criticismtactfully as well as how to TAKE it professionally, withoutdefensiveness, and without feeling humiliated.Part of the famous Toastmaster's Series of businessvideos that offer excellent production values, dramatizations,quality of information, all at great prices.*Includes 35 page Study Guide. A Leader's Guideis also available.#11049/1005 21 minutes $139*Also in SpanishTHE ART OFRESOLVINGCONFLICTS IN THEWORKPLACE* EMMY AWARD for outstandingcinematographyThis video shows viewers how unresolvedworkplace conflict causes stress,frustration and lost worktime resulting in delayed decisions,increased mistakes, employee turnover, illnessand absenteeism. Resolution techniques are presented.Part of the famous Toastmaster's Series of businessvideos that offer excellent production values,dramatizations, quality of information, all at great prices.*Includes 38-page Guide. A comprehensiveLeader's Manual is also available.#10018/1005 37 minutes$99.95 *Also in SpanishWORKPLACERELATIONSHIPS SERIESThis comprehensive video coursecontains six programs:BUILDING A POSITIVE, PRODUCTIVEENVIRONMENT - Participants come tounderstand why negative attitudes developin the workplace. They learn the importance of demonstratingpersonal leadership in building and maintaininga positive work environment and the specific skills neededto resolve complaints. They then formulate a personalplan for resolving complaints and making work moreenjoyable and productive. 24 minutesNEGOTIATING CONFLICT - This session helps participantsunderstand why conflict occurs and how effectivelistening and communication skills are the key toachieving win-win solutions. Participants learn how tosolve standoffs and how to take personal responsibilityfor resolving differences. 20 minutesPREVENTING SEXUAL HARASSMENT - In this session,participants learn about the myths associated withsexual harassment and how the law defines it, includingquid-pro-quo and hostile-environmenit situations.Participants then learn the skills to prevent it fromhappening and how to address it if it does occur.28 minutesADDRESSING DIVERSITY - Building strength fromemployee differences is crucial to your bottom-linesuccess. This session helps employees understandand appreciate diversity. Participants learn about theconsequences of stereotyping, what to do if they suspectthere is a diversity problem, and six techniquesto encourage understanding and acceptance withinthe workplace. 20 minutesWORKING WITH DIFFICULT PEOPLE - Difficult peopleare inevitable in the workplace, but the problemsassociated with working with them don't have to be.This session examines some of the reasons why peoplecan be difficult to work with. Participants learnfour skills for coping with difficult people and how totake responsibility for solving their interpersonal problemsnow and in the future. 18 minutesMEETING THE CHALLENGE OF CHANGE - Whether yourorganization is downsizing, expanding, reorganizing, ormerely experiencing growing pains, nothing has moreeffect on staff morale and productivity than change.In this session, participants learn how change affectsworkplace relationships and how coworkers responddifferently to change. They then explore ways toaccept change and view it as an opportunity insteadof a threat. Five strategies for coping with changeequip employees with the skills they need to redefineroles, expectations, and relationships - and come outahead. 23 minutes*Each program includes a Leader's Guide to helpyou plan your workshop as well as five skill buildingGuides to help your audience assess their optionsand plan for change.#10855/2160 Six programs 2000 $99 each orSeries $535New!WORKPLACEVIOLENCE:The EarlyWarning SignsWorkplace violence.It can happen in anysize organization, inany industry. Much isnow known about suchattacks, so that the vast majoritycan be prevented by paying attention to the warningsigns and responding with quick, decisive action.These two dramatic programs are narrated by StephenG. White, PhD - a leading expert on workplace violencewho has consulted on thousands of threat casesfor Fortune 500 companies and other organizations ofall sizes, both public and private. In these programs,Dr. White draws from his experiences to dispel someof the common myths about workplace violence, whileproviding a better understanding of what you shouldbe aware of to help keep your workplace safe.EMPLOYEE VERSION - details the ten warning signsof workplace violence, as seen from the employeeperspective. 17 minutesMANAGER VERSION - provides supervisors with additionalcontent, including guidelines for holding information-gatheringmeetings, confronting a bully, orterminating a problem employee. 24 minutes*Includes a 34-page Study Guide#13760/1005 Two programs 2010 $199.95each or Series $359.95 *CC *Also in SpanishSEXUAL HARASSMENT:Serious BusinessSexual harassment videos are tough to make: theacting can be forced, the scenarios unrealistic. Thisaward-winner is the exception. Viewers observe fiverealistic story lines, four office scenarios and oneplant scenario. Some problems solve themselvesthrough communication, but others result in seriousconsequences. Viewers learn: Why preventing sexualharassment helps everyone; How to respond to quidpro quo harassment; How to confront harassers andtell them to stop unwelcome behaviors; The negativeimpacts of workplace flirtations; Proper proceduresfor reporting and investigating complaints; and, Theconsequences of false accusations.*Includes 16-page Leader's Guide#4288/1005 25 minutes $149*Also in SpanishVisit our website - kineticvideo.com • Email us - info@kineticvideo.com • Phone (800) 466-7631 or (716) 856-7631 • Fax (716) 856-7838
34PREVENT SEXUALHARASSMENT IN THEWORKPLACE*Winner TOP TEN TRAININGPRODUCTS - Human ResourceExecutive MagazineSexual harassment is a complicatedissue that unfortunately confrontsemployers andemployees on a fartoo regular basis. Thisnew self-study trainingprogram helps boththe employer andemployee understandexactly what sexualharassment is, what they should do if they encountersexual harassment in the workplace, and how to exerciseit from a corporate culture. Presents a systematicapproach to a very difficult problem.*Includes Audio and book "Prevent SexualHarassment in the Workplace"#4289/0960 27 minutes 2000 $129.95D I V E R S I T Y I N T H E W O R K P L A C ECAREER OPTIONS FOR WOMEN:Emerging OpportunitiesWomen who have succeeded in historically male-dominatedoccupations - many of them in technology, transportation,and high-skilled labor - are spotlighted in this35-part series. Revealing the personal experiences andinsights of women in a wide range of cutting-edgefields, the series raises viewer awareness, confidence,and excitement about career opportunities. Youngwomen who have not yet entered the workforce willsee that the sky is the limit, and viewers in general willunderstand how companies and work environments areenriched by greater diversity. There are 35 programs inthe series - detailed descriptions of each are available...Automotive | Aviation | Construction | Culinary |Engineering | Entertainment | Information Technology| Manufacturing | Medical/Health | ProtectiveServices | Rescue | Utilities | Agriculture | E-Commerce| Entrepreneurship | Film Production | Forestry | MarineTransportation | Mining | Oil and Gas Technologies |Robotics and Automation | Telecommunications |<strong>Video</strong> Games | Wood Products | Adventure Tourism |Aquaculture | Biotechnology | Finance and Investment| Gaming | Heavy Equipment Operation | Music |Rail Transportation | Rubber | Steel | Textiles#12185/0635 Thirty-five 24-minute programs,<strong>2006</strong> $99.95 each or Series $3,249.95BUILDING A DIVERSEWORKFORCE FOR THEGLOBAL MILLENNIUMHow do you promote, retain andencourage employees at the sametime that you're dealing with workersfrom a multitude of differentbackgrounds? This series notonly addresses important diversityissues, but also includes mentoring,teambuilding, communication, interviewing,change management, coaching, globalization, conflictresolution, and much more. Each program presents adramatic interaction between two people. Well-writtenand beautifully produced, these programs aredesigned to engender group discussion around a varietyof diversity and organizational issues that takeplace in both domestic and global settings.1. Do We Speak the Same Language? ShouldLanguage and Cultural Style Impact PerformanceEvaluations?2. Double Standards in Performance Appraisals.Balancing Work, Family and Global Travel3. Why <strong>Can</strong>'t We Attract and Keep People of Color?Recruiting and Retaining People of Color4. Will My Mentor Make A Difference? MentoringPeople of Color for Successful Careers5. Is It the Cement Ceiling or Is It Me? Career Issuesfor Non-Management People Of Color6. What about Me? Diversity's Impact on the Careersof Non-Management White Males7. I Deserved It Didn't I? Diversity's Impact on theCareers of White Male Managers8. Disbanding the "Good Old Boy Network" TheInclusive Vs. Non Inclusive Organization9. Old School vs. New School: How Much Change IsToo Much, Too Fast?10. But We've Always Done It That Way! How MuchChange Is Too Much, Too Fast?11. The Fatal Interview: Recruiting People of Color12. The Balancing Act Gender Issues and CareerDevelopment ... Work versus Family13. Worlds Apart: Building Effective Teams Globally14. Making a Good Impression: Cross-CulturalConflicts in Global Interviews and Recruitment15. It's All in the Presentation: A Double Standardfor Women?16. You Don't Fit My Style: Cross-Cultural Challengesin Performance Evaluations17. You're Making Me Uncomfortable: GenderConflicts in Cross-Cultural Global Communications18. Sexual Harassment? Are You Serious?:Gender Issues in the Plantand in the Office19. The Skip-LevelMeeting: WhenYou Want to Talkto the Manager'sManager20. Building Teamsin the GlobalMarketplace:Overcoming CulturalConflicts in EuropeanCommunity*Includes Leader's Guide for each program*Education 20% Government and Non-Profit 10%#4935/0550 Twenty 8 to 12-minute programs1999 $395 each or Series $3,450***See alsoCAREER COUNSELING: Multi-ethnicDemonstrations on Page 1HARASSMENT AND DIVERSITY:Respecting Differences(Manager's Version)Managing in a diverse workplace can be a challenge,but every manager has the responsibility to maintain aharassment-free workplace! While sexual harassmentgets the bulk of the attention, there are other forms ofworkplace harassment that can be just as detrimental.Diversity in business should be celebrated, but unfortunatelyour differences carry the potential for harassment.Cultural backgrounds, age, religious beliefs,nationalities, and physical abilities are all targets forworkplace discrimination, but they are also categoriesthat are protected under law. Harassment can occur inany workplace where the diversity of employees mightcause tension and difficult interactions. This dramaticstory shows an all-too-common situation, where frictionbetween employees grows from "just kidding around"into illegal harassment. It explains that your companyshould have a zero tolerance harassment policy thatprotects every employee, all the time. All employeeshave the right to work in an environment free of hostility,where courtesy and mutual respect are the dominantattitudes. Our narrator, Bruce Sarchet, an employmentlaw attorney with Littler Mendelson PC, theNational Employment and Labor Law Firm®, detailsthe steps necessary to resolve harassment problemsand protect both the company and the employees.*There is also an EMPLOYEE VERSION of this program.*Purchase includes a 23-page STUDY GUIDE that reinforcesthe definitions and topics covered in the video.Get examples of workplace harassment, learn abouteffective anti-harassment policies, and find out howto respond to and investigate a complaint.#6916/1005 20 minutes 2005 $169 *CC*Also in SpanishNew! GENDER AND CONFLICTMANAGEMENTIt is well established that gender is a significant factor inperception and communication that impacts interpersonalrelationships. We also know that conflict is inevitablein human interactions. This presentation reviews howconflict-management styles differ for women and menin professional settings. It also offers suggestions forpositive responses given those gender differences.Understanding these differences and incorporating thesuggested responses will give students the tools toresolve conflict in the business and professional setting.#14043/0567 30 minutes 2008 $79.95Visit our website - kineticvideo.com • Email us - info@kineticvideo.com • Phone (800) 466-7631 or (716) 856-7631 • Fax (716) 856-7838