Statement of Intent 2011-2014 - New Zealand Customs Service

OUTCOME: TRAVELTravel to and from New Zealand fl ows more freely through more secure and efficient border processesNew Zealand competes with othercountries for tourists and trade.Managing the border effectivelyenhances New Zealand’s reputation asa safe and secure country to trade withand travel to, and is therefore criticalto our ability to compete for tourists.Customs facilitates internationaltravel, while maintaining safety andsecurity in ways that do not causeundue delay or costs to travellers.We aim to improve the travelexperience through New Zealand’sborder for legitimate travellers, whilemanaging risks. This involves workingwith other border sector agencies todeliver more integrated and seamlessborder services, supported by moderntechnology.The Travel outcome is deliveredthrough services across four of thesix output classes for Vote Customs. 21Customs facilitates the passage ofcraft, and people and their possessionsthrough direct interaction, and selfservicetechnology for some travellers.We maintain security through ourenforcement mandate and riskapproach. This approach relieson information, and integratedintelligence with risk assessmentcapabilities that target resources toareas of higher risk. This enablesCustoms to clear the majority oflegitimate travel with little or nointervention at the border. Customs’policy and international services seekto advance New Zealand’s travelfacilitation and security interests.MINISTERIAL PRIORITYFrom 2011/12, Customs will seek toachieve the following, as agreed withthe Minister of Customs:More efficient, streamlined, andsecure passenger facilitation,particularly for trans-Tasmanand Asia-Pacific travelWe will deliver this priority throughthe following initiative:Expand the SmartGateprogramme, trial SmartGateintegration with Australia, andimprove our risk approachto support rising travel fromAustralia and the Asia-PacificIMPACT AND OBJECTIVES WE SEEK TOACHIEVE 22From 2011/12 Customs seeks toachieve the following impacts:»»improved experiences for travellersthrough border processesmaintained high levels ofvoluntary compliance.These impacts support theGovernment’s goal to build astronger economy. In particular,it seeks to support New Zealand’stourism economy by improving theborder experience for complianttravellers, especially Australians andNew Zealanders, while continuing tomanage risks effectively.It will also enable Customs andother border agencies to deal withincreasing travel volumes and risksin the medium term, without acomparable increase in costs, whileachieving more efficient passengerprocesses.21 Clearance and enforcement services relating to passengers, crew, and their possessions; Clearance and enforcement services relating to goods; Information and intelligenceservices; and Policy advice and international services.22 An impact is the direct societal, economic, or environmental change or effect made to an outcome by a specified set of outputs and/or actions.New Zealand Customs Service 23