Statement of Intent 2011-2014 - New Zealand Customs Service
Statement of Intent 2011-2014 - New Zealand Customs Service
Statement of Intent 2011-2014 - New Zealand Customs Service
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WHAT WE WILL DO TO ACHIEVE THISIMPACT AND OBJECTIVESFrom <strong>2011</strong>/12, <strong>Customs</strong> will expandthe existing SmartGate programme toincrease the numbers <strong>of</strong> self-servicekiosks and gates in key <strong>New</strong> <strong>Zealand</strong>airports. We will also trial a SmartGateintegration initiative that creates a fullself-service arrivals and departuresexperience between Australia and<strong>New</strong> <strong>Zealand</strong>.The expansion programme recognisesthe success <strong>of</strong> uptake since SmartGatewas introduced in December 2009. 23Around 50 percent <strong>of</strong> <strong>New</strong> <strong>Zealand</strong>e-passport holders use SmartGate,and uptake in <strong>New</strong> <strong>Zealand</strong> isexpected to increase once thedepartures programme is completedduring <strong>2011</strong>. By 2015, all Australianand <strong>New</strong> <strong>Zealand</strong> passport holdersare expected to have e-passports.We therefore expect user demandfor SmartGate in Australiaand <strong>New</strong> <strong>Zealand</strong> to rise in themedium term.<strong>Customs</strong> expects to respond toincreasing travel volumes from somecountries in either the Asia-Pacific orother regions presenting higher levels<strong>of</strong> risk. The SmartGate expansionprogramme will relieve some pressureon manual processing from increasingtravel flows, and free up resourcesthat enable risks to be managedeffectively.<strong>Customs</strong>’ risk approach is criticalto more efficient, streamlined, andsecure travel facilitation for arrivalsfrom Australia, the Asia-Pacific, andother countries. From <strong>2011</strong>/12, asmentioned for the Trade outcome,implementing the advanced riskassessment capability in the JointBorder Management System; and moreintegrated intelligence with targetingfunctions within the IntegratedTargeting and Operations Centre willbe critical to delivering the impactssought, while enabling more efficientresource allocation.These initiatives will also enable<strong>Customs</strong> to facilitate the majority <strong>of</strong>compliant travellers, while limitinginterventions to travellers and theirpossessions presenting high risk,thereby reducing travel risks overall.HOW WE WILL DEMONSTRATESUCCESSWe will demonstrate performance forthe Travel outcome as follows:23 From December 2009 to mid-November 2010, more than half a million travellers used SmartGate in <strong>New</strong> <strong>Zealand</strong>. Nearly 85 percent <strong>of</strong> those surveyed in 2010 would like to useSmartGate “at every opportunity”.24 <strong>Statement</strong> <strong>of</strong> <strong>Intent</strong> <strong>2011</strong>–<strong>2014</strong>
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