Statement of Intent 2011-2014 - New Zealand Customs Service

CONTENTSMINISTER’S FOREWORD ................................................................................2COMPTROLLER’S INTRODUCTION .................................................................4NATURE AND SCOPE OF CUSTOMS’ FUNCTIONS .........................................6STRATEGIC DIRECTION ...................................................................................7CUSTOMS’ STRATEGIC FRAMEWORK ............................................................10CUSTOMS’ OPERATING ENVIRONMENT ........................................................12OUTCOME: PROTECTION ..............................................................................15Ministerial priority ......................................................................................15OUTCOME: TRADE ........................................................................................19Ministerial priority ......................................................................................19OUTCOME:TRAVEL ........................................................................................23Ministerial priority ......................................................................................23OUTCOME: REVENUE ...................................................................................26CUSTOMS’ ORGANISATIONAL HEALTH AND CAPABILITY ..........................28CAPITAL AND ASSET MANAGEMENT INTENTIONS ...................................33New Zealand Customs Service 1