XOS - Fuji Xerox Malaysia

Xerox Office ServicesOffering BriefFuji Xerox Global ServicesReduce costs and optimise processesto help your business grow.Fuji Xerox Global Services provides a full range of servicesto manage and optimise your office devices, infrastructure,and workflows.

Value beyond cost savingsCost savings is just the beginning of agrowing value continuum to manageemployee needs, mitigate risk, ensuresecurity, drive regulatory compliance, andhelp people work more efficiently andeffectively. We manage and leverage yourdocument output devices, infrastructure,and workflows to: continual, on-going improvements proactively address end-user productivityand satisfaction move from tactical to strategic decisionmaking and migrate business processworkflows based in paper to digitalcontentProactive, not reactive,supportContinuous monitoring and a pre-emptivesupport model drives device uptime, outputquality, and increased user productivity.Understanding how your devices are utilised,and sometimes underutilised, enablesoptimal placement and configuration.the help desk and free your IT staff andend-users from the support process sothey can focus on their core competencies.Real-time alert and response maximisesthe productivity of all document outputdevices—and the people who use them.Security and compliancematterIn today’s highly regulated industryenvironments, the cost of non-compliancecan be severe. Older legacy equipment canbe a liability in today’s networked office andprovide a gateway to confidential information.We help guard against potential vulnerabilitiesby continually monitoring your devices,network ports and protocols, recommendingactions, and deploying resources to maximiseyour information security.“Effective documentoutput managementcreates a platform forcontinuous, sustainableprocess improvements,enhanced security,compliance, andworkflow efficiencieswhich deliver far greaterfinancial benefit andcompetitive advantage.”Jim Joyce,senior vice president,Xerox Global ServicesA managed outputinitiative that worksThese initiatives often fail because they focusonly on the technology aspects.Fuji Xerox focuses on the processes and thepeople who use them. Comprehending theneeds of your employees and their workprocesses is a vital input to developing andimplementing a successful, managed outputstrategy for your business. We minimisedisruption through effective, changemanagementprocesses and provide end-usersupport to ease transition, train, and fosteron-going communications and response.A Dashboard for Continuous ImprovementOutput DevicesEmployee to device ratioDevice utilisationAcquisition# new networked/local device Average cost per deviceHelp DeskJust like a car’s dashboard monitors the vehicle’sperformance and gives the driver continuous feedback,the tools, technologies, and methodologiesused in Xerox Office Services provide the dataneeded to create a dashboard to optimise yourCost document per pageoutput infrastructure. Xerox and Fuji Xeroxprofessionals use this to provide you with:• Visibility to current performance and service levels• Robust management reporting on your key metrics• Fact-based recommendations and actions% proactive tickets% tickets resolved remotelyCustomer satisfactionBreak-FixDevice uptimeSLA complianceResponse timeCustomer satisfactionSupplies Management# consumables alertsResolution time# of ordersCustomer satisfactionOn Track Area of concern Major shortfall

Relentless attentionto resultsWith our metrics-driven Lean Six Sigmaapproach, Xerox Office Services providesa “dashboard” for fact-based decisions.Current performance is measured againstagreed-upon targets for key metricsestablished for device management,acquisition, service support, and supplies.This is used to ensure service levelagreements are met and exceeded, and theentire process is continually fine-tuned foroptimum value.Look to our portfolio of services to assess,design, implement, and manage yourdocument output processes and put you onthe road to multi million-dollar results.Xerox Office ServicesToday’s highly complex and diverse mixof office output technologies can addsignificant cost and inefficiency to anybusiness. We can help with a full range ofservices for managing document assets andinfrastructure in the office from help desk tofully managed service, regardless of vendor.Only Xerox and Fuji Xerox can connect andintegrate seamlessly with your businessprocesses for continuous cost improvement,added security, and an improved workflow.Manage &Continuous OptimiseImprovementMulti-vendor Asset ManagementDeviceOptimisation and TrackingBreak-fixSupplies ManagementHelp DeskTechnology ProcurementOutputManagementImageCapture and WorkflowEstablish an accurate baselineof total cost and a strategy toimproved bottom line results.Xerox Office DocumentAssessmentXerox Office Productivity AdvisorXerox Office Efficiency CalculatorAssessContinuousImprovementDeliverEnd-user SupportChange ManagementRobust ReportingMeasurable ResultsAbout Fuji Xerox Global Servicesprovides outsourcing services that focus on the document and business processes of customers who conduct business inJapan and globally. Based on our extensive consulting experience, optimal IT utilisation and worldwide service provisionstructures, Fuji Xerox can efficiently manage all documents processes – from production and storage to output andusage – to achieve cost reductions and higher productivity, while also contributing to customers’ business growth as theirultimate business partner.For more information, call or visit us atFuji Xerox Global ServicesFuji Xerox Asia Pacific Pte Ltd (Malaysia Operations)No.10, Jalan Bersatu 13/4,46200 Petaling Jaya, Selangor, MalaysiaTel: 03-7882 2888 Toll-Free: 1-300-88-1163h t t p : // w w w.fu j i x e r ox .com /e n g / s olution /glob a l s e r v i c e s* XEROX, and the sphere of connectivity design are trademarks or registered trademarks of Xerox Corporation in the U.S. and or other countries. The contents described herein are correct as of November 2008.