Annual Report for Monthly Income Schemes - Tata Mutual Fund

Tata MIP Plus FundTata Monthly Income FundRedressal of Complaints received against Mutual Funds (MFs) during 2012-2013:Total Number of Folios: 11, 37,550Annexure IIIComplaintcodeType of complaint#(a) No. ofcomplaintspendingat thebeginning ofthe year(b) No ofcomplaintsreceivedduring theyearWithin30 days30-60daysResolved60-180daysAction on (a) and (b)Beyond180 daysNonActionable*0-3months3-6monthsPending6-9months9-12monthsI A Non receipt of0 14 13 0 0 0 0 1 0 0 0Dividend on UnitsI B Interest on delayed0 8 7 1 0 0 0 0 0 0 0payment of DividendI C Non receipt of0 67 60 1 0 0 0 6 0 0 0RedemptionProceedsI D Interest on delayed0 49 48 1 0 0 0 0 0 0 0payment ofRedemptionII A Non receipt of0 14 14 0 0 0 0 0 0 0 0Statement ofAccount/UnitCertificateII B Discrepancy in0 6 6 0 0 0 0 0 0 0 0Statement ofAccountII C Data corrections in2 1148 1144 0 0 0 0 6 0 0 0Investor detailsII D Non receipt of0 0 0 0 0 0 0 0 0 0 0Annual Report/Abridged SummaryIII A Wrong switch0 1 1 0 0 0 0 0 0 0 0between SchemesIII B Unauthorized switch0 0 0 0 0 0 0 0 0 0 0between SchemesIII C Deviation from0 0 0 0 0 0 0 0 0 0 0Scheme attributesIII D Wrong or excess0 0 0 0 0 0 0 0 0 0 0charges/loadIII E Non updation0 65 65 0 0 0 0 0 0 0 0of changes viz.address, PAN, bankdetails, nomination,etcIV Others ** 0 90 85 0 0 0 3 2 0 0 0# including against its authorized persons/ distributors/ employees. etc.*Non actionable means the complaint that are incomplete / outside the scope of the mutual fund** If others include a type of complaint which is more than 10% of overall complaint, provide that reason separatelyExample : Complaint number from I A to III E is 1000 and Others alone is 500 and transmission linked complaints (within others) are 200 then provide Transmission as separatereason (V) along with all other parametersAnnual Report 2012-2013 8