2009-06-11 New Amadeus ETKT cancellation functions.pdf

System process for VOID EXCHANGE/REISSUE transaction:The VOID EXCHANGE/REISSUE function is applicable on the following documents: Exchange from e-ticket to e-ticket (E to E)Page 4 of 6

List of system checks to allow the transaction: Availability of the document in the reporting system (not already cancelled) Transaction authorization for the agent on the defined validating carrier e-Ticket coupons status eligibility (made via an internal e-ticket display) of the old e-ticket e-Ticket coupons status eligibility (made via an internal e-ticket display) of the new e-ticket, for exchange E to EOutput: All e-ticket coupons status of the old e-ticket that have been exchanged are updated backto O (Open for Use) or A (Airport Control) For exchange E to E: all e-ticket coupons status of the new e-ticket are updated to V (Void) the FA status is updated to /EVXX/ (where XX stands for the validating carrier)System process for REFUND CANCEL transaction:The REFUND CANCEL function is applicable on the following documents:Refund of e-ticketRefund of paper ticketFor electronic tickets:List of system checks to allow the transaction:Availability of the document in the reporting system (not already cancelled)Transaction authorization for the agent on the defined validating carriere-Ticket coupons status eligibility (made via an internal e-ticket display)Output for agents:All e-ticket coupons status that have been refunded are updated back to O (Open forUse) or A (Airport Control)The FA status is updated to /ETXX/ (where XX stands for the validating carrier)The refund is cancelled and updated with transaction code RFNXThe sale is available in the reporting systemPage 5 of 6