CHURCH AWARENESS AND PRACTICE OF TOTAL QUALITY ...

1. Church: A corporate Entity with one recognition under God-
comprising of Catholic, Protestant and Pentecostal
in Nigeria and in the World.
2. Churches: This word refers to different and individual Church
organizations or denominations.
3. Man: This word stands for both sexes: young, middle age and old.
4. Pastors: This is used as a generic word that refers to Church
founders, leaders, overseers, apostles and the setmen.
5. Church Workers: These are people employed to work full time in
the Church. They include Pastors, Evangelists,
Teachers, Accountants, Medical Doctors, Musical
Instrumentalists, Security, Clerks, etc.
6. Church Members: God Worshipers in a particular Church.
7. Word Nutrition: Spiritual proper feeding of members in a
Church through Bible based Preaching and
Teaching practices.
CHAPTER TWO
2.1 Review of Related Literatures:
The level of education and civilization has been raised a great deal in the last few years in
Nigeria. The information super high way, especially the internet phenomenon has opened
the eyes of Nigerians wide to various happenings in other parts of the World. The effect
of all these on industries and religion alike is constant sophistication in Nigerians’
demand for quality in products and services, comparable to what is available elsewhere
abroad. This explains why the crave for imported goods and sometimes services keeps
rising generally.
The effect of this development is expectedly felt more in the urban centers with
considerable impact on Christian religious practices. For instance, some Churches
discovered particularly that in Lagos, Nigeria, they were losing members because they
were not musical in their Church services in a city like Lagos, where enthusiastic living is
a daily culture. Those Church organizations now have music incorporated into their
services so as to meet the aspirations of the people. That is a marketing U-turn and
practice by the Church and is biblically acceptable. This practice is constantly being
improved upon by the Churches concerned so as to satisfy God and Church attendants
musically by a constant provision of latest musical gadgets and the acquisition of the
necessary skills to play them.
The instruction of Jesus when He was going was very clear - occupy till I come by
preaching the Good News to mankind. But how can this be done without one first getting
the attention of the people. And the attention of mankind (Nigerians inclusive) can be got
and held in today’s world, only by the Church developing high grade ability to offer
selfless and Godly services to meet and exceed the expectations of people. This is where
the application of TQM concept comes in handy to effect continuous improvement on the