CHURCH AWARENESS AND PRACTICE OF TOTAL QUALITY ...

3.3 Data Analysis Method: The objectives and the nature of this study demand that
Frequency Percentages be adopted and used to statistically analyze the findings. This
approach we believe will give good level of accuracy of judgments - considering the fact
that the universe was aptly represented, the sample well covered and the respondents well
spread.
CHAPTER FOUR
4. Data Presentation and Analysis: Data are presented and analyzed in the following
order.
4.1 General Data Overview
4.2 Testing the hypotheses in relation to the questionnaires.
4.3 Assessing the methods of implementation employed by Church organizations that
have implemented TQM in Nigeria.
4.4 Assessing the success levels after implementation.
4.5 Pin-pointing the reasons for success.
4.6 Assessing the practice climate in relation to success.
4.7 Presentation of all Data Tables in General.
Sticking to points stated above with a complete focus on the realization of the objectives
of this research, the data presentation, analysis, discussions and conclusions will focus
mainly on the Church organizations that have heard, have understood, have implemented
TQM and have succeeded in doing so in Nigeria.
4.1 General Data overview: A total of 110 different Church organizations were contacted,
each served with 4 questionnaires. A total of 440 questionnaires were distributed. The
return rate was 53% which stood for 233 questionnaires.
This return rate was considered good enough because of its proper spread, coverage and
representation. Out of 110 different Churches contacted, 87 of them (i.e.79%) responded
(see list of Churches interviewed on page 137 for details). 16 respondents out of those
served questionnaires did not collect the questionnaires at all, talk less of reading and
filling them because they felt Christianity had nothing to do with such a study
(anathema). They stood at 4% of the total questionnaires distributed, thus not significant.
A total of 19 Churches collected the questionnaires but later returned them untouched
without stating any reasons at all for doing so. They stood at 17%, of total questionnaires
distributed. This also is not significant because on the overall, its effect is not tangible.
And more over, the Churches in this group all fell into the Pentecostal Church sector
which already has more than enough representation in the overall responses (Tables on
page 137 refer). On the whole we are confident that a good work was done and the
outcome quite reliable.
4.2a Hypothesis I: That many Church organizations in Nigeria have not heard of Total
Quality Management concept. This hypothesis was tested by the number of respondents