CHURCH AWARENESS AND PRACTICE OF TOTAL QUALITY ...

Mean score 3.2 3.33 3
Standard error 0.37 0.33 1
Analysis: The practice of two way communications especially in problem solving was
noticed as very strong in Churches that practiced TQM in Nigeria. Pastor respondents
judged the rate of members’ readiness to reveal problems as 80% ranging between
Average and Above Average. Member respondents also judged Pastors’ (i.e. the Church)
readiness to listen and take action at the same level. All put together, the hypothesis that
Churches in Nigeria that practice TQM have no deep knowledge of it is proved wrong.
4.2d Hypothesis IV: That the Church in Nigeria sees TQM as anathema if applied to the
things of God. This hypothesis was tested based on two factors.
A. The opinion of those who know TQM Principles as related to this matter. Because
only them can give us intelligent clues. Those who have not heard about TQM nor know
its principles can not.
B. The Number of those who rejected the questionnaires
out rightly due to anathema reasons.
Specific Data Table 14
ANATHEMA-PART 3 Q4
(TQM principles good & applicable
to Church Management in Nigeria?)
BASE: THOSE AWARE OF TQM PRINCIPLES
POSITION
======= ======
Total PAS MEM
TORS BERS
------ ------ ------
Total 8 6 2
YES 8 6 2
100% 100% 100%
Analysis: The eight respondents who knew TQM and its principles all said the principles
were good for Church management in Nigeria. Sixteen respondents (4% of total number
of questionnaires served) rejected questionnaires outrightly on the premise of anathema.
(the 4% was quite insignificant). These facts invalidate the hypothesis number four.
Infact, the Church in Nigeria by this outcome sees TQM as good and applicable to the
things of God.
4.3 Assessing the implementation METHODS used by the
Churches that have implemented TQM in Nigeria.
Specific Data Table 15