CHURCH AWARENESS AND PRACTICE OF TOTAL QUALITY ...

peoples’ demand?)
Base: THOSE WHO PRACTICE TQM
POSITION
======= ======
Total PAS MEM
TORS BERS
------ ------ ------
Total 5 3 2
YES 5 3 2
100% 100% 100%
Analysis: Readiness to change service process on continuous basis was observed to be
the norm for all respondents whose Churches practiced TQM.
Specific Data Table 11
DEEP TQM KNOWLEDGE:PART 5B Q10
(All round Quality application in Church?)
Base: THOSE WHO PRACTICE TQM
POSITION
======= ======
Total PAS MEM
TORS BERS
------ ------ ------
Total 5 3 2
YES 4 3 1
80% 100% 50%
NO 1 - 1
20% 0% 50%
Analysis: Continuous and all encompassing quality application in Church was adjudged
80% by all the pastor respondents and one member. A member (expectedly seen as in
better position to judge this issue more accurately than pastors) said all encompassing
quality was not yet in place. This respondent felt that though TQM was in place in his
Church, all areas of Church affairs were not yet involved.
Specific Data Table 12
DEEP TQM KNOWLEDGE:PART 5A Q9
(Willingness of members to reveal
problems in Church?)
Base: THOSE WHO PRACTICE TQM
POSITION