A Process Research Framework - Software Engineering Institute ...

A passion for innovation lies at the heart of UPMC’s success. Throughsuch innovation, UPMC has already launched a portfolio of new businessesin information technology, biosecurity, and bio-medicine—allnurtured from its core service lines. UPMC’s unique strategy of combiningclinical and research excellence with business-like disciplinetranslates into excellent patient care for western Pennsylvanians and thepromise of new jobs, new businesses, and a new biotechnology-basedeconomy for the region.9UPMC has been a leader in the application of process improvementdisciplines for health care information technology with a commitmentto CMMI, CoBit, and ITIL. UPMC has pursued a fusion of the longstanding and highly effective tradition of process and quality improvementdriven by world-class clinicians.UPMC’s CMMI experiences have been focused almost exclusively onclosing the gap between the state of the art in process improvementand the state of the practice in the health care industry and UPMC.Adherence to existing CMMI approaches has been highly valuable, yetareas remain where the model is not completely aligned with the realityencountered when serving UPMC’s clinicians and their patients.UPMC’s participation in the International Process Research Consortium(IPRC) is a welcome opportunity to help the process improvementresearch community to target the key issues that limit progress. In thehealth care industry, challenges remain with the issues of complex systemsof systems from multiple suppliers based on multiple technologiesthat must serve diverse customer usage models in a widely dispersedgeographical area. Clinical and business solutions are needed to interoperatein a semantically consistent, process-efficient manner that permitsUPMC’s best people to remain focused on patient care. UPMC hasgreat expectations that pursuit of excellence, on behalf of the patientsand communities served, will be a common goal shared by processresearchers. Advances in the state of the art of process improvementare needed to address specific health care industry needs. It is UPMC’spleasure and privilege to assist the IPRC in challenging the process researchcommunity to make these process improvements a reality.IPRC Framework | Scenarios 103