Facilitation and airport services - Airports Council International

3.3Code-sharingACI POLICY3.3.1 Code-sharing and alliance airlinesshould use the same terminal facilitieswhenever the airport operatorconsiders this arrangement feasibleand it does not jeopardize overalloperation of the terminals.ACI RECOMMENDED PRACTICE / COMMENTCollaborative and code-sharing arrangements should be fully transparent topassengers, many of whom choose an airline on the basis of its level of service,frequent flyer programme and reputation for effective safety and securitymeasures.It is the responsibility of airlines to provide passengers with full writteninformation, firstly at the time of booking/reservation, and secondly when ticketsare issued, regarding the operational flight numbers, operating carrier(s),intermediate stops, changes of aircraft, airport terminal designators, etc.,involved in the planned journey. Similar recommendations were adopted byECAC in 1996 and by the ICAO Air Transport Regulation Panel in 1997, and arebecoming a regulatory requirement in an increasing number of countries.Airlines should inform airport operators well in advance of all the logistical detailsinvolved in a particular collaborative or code-share arrangement, includingchanges of aircraft at an intermediate airport or changes from an international toa domestic terminal (or vice versa) required on the same flight number.With regard to the display of different code share airline identifiers and flightnumbers on the FIDS, it is recommended that, where required, these be shownon a rotating basis in an additional column (e.g., ‘Remarks’) on the same line.3.4Simplifying Passenger TravelACI POLICY3.4.1 Airports should note theprinciples of the Simplified PassengerTravel (SPT) initiative and incorporatethese in their facility and processplanning, where appropriate.ACI RECOMMENDED PRACTICE / COMMENTACI is a member of an industry consortium called Simplifying Passenger Travel,whose objectives are to simplify and streamline the passenger process; helpimprove aviation security; increase customer satisfaction; make better use ofexisting airport space and resources; and make the transport system moreefficient and reduce costs.Strategies of the SPT project are to re-engineer the entire passenger journey,using and updating ongoing programmes such as e-ticketing and self-servicecheck-in; catalyse industry change through promotion of these concepts andexplanations of the benefit of their implementation; consider the entire passengerjourney; promote benefits of cooperation, both internationally and betweengovernment and industry, to find collective solutions; implement newtechnologies for identification and communication; ensure international standardsare established, where necessary; learn from experience by fostering pilotprojects; partner with other groups engaged in related areas; and respond tothreats to the aviation industry.Compatibility must exist between the requirements of the relevant governmentinspection agencies at the origin and destination of a journey. Procedures relatedto the facilitation of passengers must be developed on an international level toallow for the standardization of documentation and handling methods. Theseprocedures should recognize the desirability of the eventual replacement ofprocesses now in existence in favour of automation and a paperlessenvironment. Governments should also encourage the development ofinternational communications networks allowing for the transmission of databetween governmental agencies within a country and between countries.Further information can be found at www.spt.aero.ACI Policy and Recommended Practices Handbook | Seventh Edition | November 2009 Section 3 | Page 3