PennDOT Pub 457 (5-11) - PennDOT Driver and Vehicle Services

HOURS OF OPERATION9. Each agent or service facility shall be open to the public for business a minimum of 20 hoursper week between the hours of 7:00 a.m. and 9:00 p.m., or open to the public 10 hours perweek with an additional 10 hours per week between the hours of 7:00 a.m. and 9:00 p.m.during which consumers may schedule an appointment. The facility may be closed forreasonable periods of time due to vacation or illness, subject to the requirements ofparagraph 15.STAFFING10. Contractor will employ at least one notary public, licensed by the Department of State,Bureau of Commissions, Elections and Legislation, to be present on the premises duringhours of operation, unless Contractor is licensed as a vehicle dealer by the State Board ofVehicle Manufacturers, Dealers and Salespersons.11. Contractor will, at the time of appointment or hiring and annually thereafter, obtain a criminalrecord check from the Pennsylvania State Police for all corporate officers of the Contractorand employees who are involved in providing the agent service and will make such criminalrecord checks available to the Department upon request.12. Contractor will, at the time of hiring and annually thereafter secure an affidavit from eachperson involved in providing the agent service that the person has read and understood theprovisions of 75 Pa.C.S. Chapters 11 (relating to certificate of title and security interests),13 (relating to registration of vehicles), 23 (relating to motor vehicle transaction recoveryfund), § 6114 (relating to limitation on sale, publication and disclosure of records), 75 (relatingto authorization of agent and messenger services) and 67 Pa. Code, Chapter 43 (relating totemporary cards and plates) and will retain the statement(s) on file for inspection uponrequest by the Department.13. Contractor will direct all employees involved in providing the agent service to complete aDepartment authorized and approved training course at the earliest time available, but notmore than one year after allowing the employee to provide service to customers.16